Varsity Tutors for Schools is searching for a Customer Success Manager to join our team! The Customer Success Manager will be a trusted advisor for key stakeholders, managing district’s desired learning outcomes enabling durable and robust adoption of the Varsity Tutors product. This is a contract position lasting 6 months with the potential for permanent employment based on performance and business needs.
The individual in this role needs to exhibit a high level of professionalism and have the ability to build strong relationships with internal and external partners. This CSM will work in schools daily, engaging directly with teachers to help them use the product effectively in their classrooms. This position will also deliver Professional Development and training, hold teacher round table and feedback sessions, and collaborate with the District Level CSM to ensure that we are meeting the overall needs of the customer.
About Nerdy:
Nerdy (NYSE: NRDY), the parent company of Varsity Tutors, is a leading platform for live online learning, with a mission to transform the way people learn through technology. The Company’s purpose-built proprietary platform leverages technology, including AI, to connect learners of all ages to experts, delivering superior value on both sides of the network. Nerdy’s comprehensive learning destination provides learning experiences across 3,000+ subjects and multiple formats—including one-on-one instruction, small group classes, large format group classes, and adaptive self-study. Nerdy’s flagship business, Varsity Tutors, is one of the nation’s largest platforms for live online tutoring and classes. Its solutions are available directly to students and consumers, as well as through schools and other institutions. Learn more about Nerdy at https://www.nerdy.com/. The company publicly listed on the New York Stock Exchange on September 21, 2021.
Qualifications:
- Bachelor level degree required
- 3+ years of experience working in a training, organizational development, or learning and coaching role preferably in the K-12 Education setting
- Proficiency in Google suite, web-based presentation tools & video conference tools
- Excellent verbal and written communication skills
- Strong analytical and problem-solving skills
- Strong customer relations skills and high emotional intelligence
Responsibilities:
Onboarding & Implementation
- Successfully trains, onboards, and supports assigned schools and school districts ensuring full adoption of and long-term success with our services
- Actively monitors usage and training progress for assigned schools and users.
- Works closely with the implementation team and customer staff to ensure onboarding and implementation goals are met.
- Contract position (lasting 3 to 6 months)
Customer Service & Support
- Provides ongoing coaching and instruction for VT4S services. Supports schools, teachers, students and families in responding to their unique needs.
- Actively monitors usage trends and direct feedback to create a prioritized schedule for school visits and providing targeted support.
- Proactively engages with customer staff through direct school site presence, phone, email, video call and/or targeted campaigns to drive adoption and utilization
- Gathers customer user feedback and collaborates with the Product Team to evolve Varsity Tutors’ product offering to meet emerging needs and remove friction points
- Professionally represent Varsity Tutors at school and community events through participation and/or presentation of our services.
- Achieves key success metrics including adoption and engagement goals
Work Location and Travel
- Primary work location is at school or district sites in Ohio in order to easily directly support teachers, administrators, and students (80%)
Varsity Tutors Leadership Principles
Relentless Focus on Customers * Comfort with Ambiguity * Ownership * Simplify * Intellectual Curiosity * Build Teams * Think Big * Insist on High Standards * Bias for Action * Build Trust * Go Deep * Have Conviction * Deliver Results * Are Right, a Lot
Varsity Tutors is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. (INDHP)
