Job Description

Arista is seeking world-class technical solutions engineers to support our campus networking products and solutions. A Technical Solutions Engineer at Arista Networks is equivalent to a Tier 3 TAC or Escalation Engineer in most support organizations. This is an excellent opportunity to be part of one of the fastest-growing technology companies (#8 on Fortune’s 100 Fastest-Growing Companies) as we continue the growth and expansion, with a focus on the Enterprise and Campus markets.

• Post-sales technical support of Arista Campus products and solutions.
• Respond to customer product inquiries via telephone or in written, internet-based email.
• Resolve customer concerns raised during installation, operation, maintenance, product application, or compatibility matters.
• Troubleshoot problems with hardware equipment and software applications and recommend corrective action.
• Recreate customer network issues in a dedicated lab environment (as needed).
• Document customer communication and recurring technical issues to support product quality programs and product development.

The ideal candidate possesses the ability to troubleshoot complex and dynamic customer environments while balancing the communications needs of each case. A strong understanding of Routing, Switching, Wireless and Security.  A strong analytical mind is required, as is the ability to triage. As we are continually releasing new features and products, a high aptitude for both learning and teaching is required.

Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development teams -- both in diagnosing problems as well as communicating them in multiple technical contexts. Thus, excellent written and verbal communication skills are a must, as is a collaborative approach.

Qualifications

• Bachelor’s in CS/IT/CIS/EE or equivalent in experience
• Working knowledge of networking industry, products, and protocols
• Minimum of 1-5 years of hands-on experience and a combination of the following; designing, deploying, configuring, supporting, troubleshooting, debugging, and administering the following network protocols and technologies:
  • AAA/RADIUS/TACACS, ACL, ARP, BGP (RFC 4271), DHCP, DNS, 1G/10G Ethernet (IEEE 802.3ab & IEEE 802.3ae), Flow Control, ICMP, IGMP, IPv4 & IPv6, LACP, LLDP, MPLS, NAT, Open Flow, OSPF (RFC 2328), PIM, PoE (IEEE 802.3.af/at/bt) QOS, RIP, Sflow, SNMP, STP/RSTP/MST (IEEE 802.1d), VARP/VRRP, VLAN (IEEE 802.1q), LACP, VLANs (IEEE 802.1Q), MAC Learning, VXLAN, EVPN and GRE
• RF fundamentals, -Wireless clients and drivers, -Wireless security (WPA2, WPA3), Authentication frameworks  EAP, PEAP, EAP-TLS, AAA/RADIUS/TACACS
• Routing, Switching, and Security protocols are a plus
• Experience with packet capture/analysis tools is highly desired.
• A strong comfort level with Linux is highly desired.
• Familiarity with programming/scripting (C++, Java, Python, Perl, JavaScript, shell) is a plus