Workplace Operations Specialist

In the first 3 months you'll

• Dive headfirst into VEIR’s culture and operations, quickly building relationships across teams and getting a clear understanding of how the company runs.
• Partner directly with the Head of Business Operations, Executive Assistant, and EHS Manager to tackle recurring operations issues and start driving real solutions.
• Gain full exposure to the Operations team’s scope, from business planning and technology to vendor management and policy execution, while building trusted relationships with key external partners.
• Get hands-on with VEIR’s main office and lab facilities, learning the ins and outs of our IT, AV, and infrastructure systems.
• Own and triage IT support requests, resolving simple issues yourself and coordinating escalations with our managed services provider when needed.
• Spot opportunities for improvement, identifying gaps in facilities and IT processes and sharing ideas to make systems more efficient.
• Learn and manage VEIR’s facilities plans, coordinating with vendors and ensuring facility requests are handled quickly and effectively.

In the first 6 months to a year

• Fully own VEIR’s day-to-day facilities operations, running point on everything related to our main office and taking on projects for our growing test facility.
• Take complete ownership of IT support, managing requests, tools, and vendor relationships to keep our systems running smoothly.
• Lead all office setup and logistics for investor meetings, customer visits, and company events, ensuring VEIR always puts its best foot forward.
• Operate with full autonomy, making judgment calls, solving problems independently, and escalating only when necessary.
• Deliver improvements to VEIR’s facilities and IT processes, driving operational efficiency. 
• Actively contribute to scaling VEIR’s Business Operations organization by developing response strategies, formalizing processes, and identifying opportunities for continuous improvement. 

As part of our Operations Team, you will also be expected to staff the front desk ~10 hours/week.

Who You Are

• 2–4 years of experience in facilities, office management, or business operations, preferably in a startup, lab, or fast-paced technical environment. 
• Comfortable troubleshooting common IT issues (laptops, printers, AV systems, network connectivity) and escalating to managed service providers. Familiarity with Microsoft 365, Slack, Zoom, and other collaboration tools is strongly preferred. 
• Resourceful and proactive, able to “figure it out” without waiting for direction, while knowing when to escalate. You thrive in dynamic, fast-changing environments. 
• Skilled at juggling multiple priorities and projects while maintaining accuracy and follow-through. 
• Clear, approachable, and collaborative with excellent written and verbal communication skills. You can confidently interact with executives, teammates, vendors, and visitors, presenting a professional and welcoming presence. 
• Curious and hands-on. Whether it’s a facilities issue, an IT hiccup, or a last-minute event setup, you’re comfortable taking ownership and driving it to resolution. 
• Always looking for ways to improve efficiency, document procedures, and create scalable systems. 
• Flexible, positive, and solutions-oriented. You see opportunities, not obstacles, and are eager to pitch in wherever needed. 
• Able to adjust quickly to shifting priorities, new tools, and changing business needs.