Clinic Manager

JOB SUMMARY 

The Clinic Manager/Office Manager is responsible for managing the day-to-day operations of one or two healthcare centers within a region to ensure efficient patient care delivery, patient engagement, and retention. This role involves overseeing staff management, administrative tasks, budget oversight, and ensuring regulatory compliance. The Clinic Manager/Office Manager collaborates with senior management, medical directors, and other leaders to enhance operational effectiveness, staff morale, and patient satisfaction, contributing to the overall success and reputation of the clinic. 

DUTIES & RESPONSIBILITIES 

The Clinic Manager I job description is intended to point out major responsibilities within the role, but it is not limited to these items. 

• Manage the daily operations of one or two centers in a region, ensuring efficient clinic operations. 

• Maintain knowledge of medical terminology and clinic operations. 

• Work in a fast-paced environment with both clinicians and support staff to ensure efficient center operations while maintaining patient engagement and retention. 

• Take direction from senior management, devise plans, and execute to produce intended results. 

• Lead a team environment effectively. 

• Select, train, coach, motivate, conduct performance evaluations, and direct the workflow for staff assigned to the clinic/center. 

• Develop goals and performance expectations for staff in targeted areas and provide for their education, development, and shared leadership. 

• Work collaboratively with other leaders to establish operational effectiveness, productivity, and best practices. 

• Stay abreast of new medical technologies, procedures, and pending regulatory changes that impact the organization. 

• Direct, supervise, and coordinate specific functions and activities of the clinic, including systems, policies, procedures, and human resources support services. 

• Assist the Medical Director in the development and marketing of new services and referral sources. 

• Promote the provision of cost-effective, high-quality healthcare services to patients. 

• Cooperate with medical and administrative staff to ensure compliance with standards and regulations. 

• Review operational problems and policies, recommending solutions and changes to the Medical Director, Regional Manager, or VP of Operations. 

• Collaborate with Medical Director or Operations Leadership in the preparation and implementation of quarterly budgets, recommending funding based on knowledge of policies, costs, and operating practices. 

• Represent the clinic at public and professional meetings and conferences. 

• Participate in clinic communication and public relations programs. 

• Maintain professional affiliations and enhance professional development to keep pace with trends in healthcare. 

EDUCATION AND PROFESSIONAL EXPERIENCE 

• Bachelor’s degree (4+ additional years of comparable work experience beyond the required years of experience may be substituted in lieu of a bachelor’s degree). 

• Minimum of 2 years of experience as a center/office manager in a healthcare setting. 

• Minimum of 1 year of healthcare administration experience. 

• Minimum of 1 year of supervisory experience. 

• Bilingual English/Spanish (preferred but not required). 

PROFESSIONAL COMPETENCIES 

• Extensive knowledge of center operations. 

• Strong managerial, leadership, and interpersonal skills. 

• Excellent written and oral communication skills. 

• Excellent analytical skills. 

• Computer literacy in Excel, Word, Outlook, PowerPoint, and Electronic Medical Records. 

• Knowledge of healthcare administration, clinic philosophy and policies, operating procedures, and fiscal management systems. 

• Knowledge of governmental regulations and reimbursement standards.