Release of Information Coordinator @ Lyra Health

INACTIVE

Full-Time

Release of Information Coordinator

Posted on 12/1/2023

Lyra Health

1,001-5,000 employees

Provides AI-powered workforce mental health care

Expert

Remote

Required Skills

Communications

Salesforce

JIRA

Customer Service

Confluence

Requirements

3+ years of customer service experience
Some college or degree preferred
Prior experience with release of information is a plus
Prior experience working with sensitive information and demonstrated capability to maintain confidentiality, including protected health information, corporate records, and personally identifiable information
Proficient with G Suite - specifically Sheets and Excel
Experience working with CRM tools, including Salesforce CRM, and other internal tools such as Confluence, Jira, Slack
Excellent communication skills, including demonstrated capabilities in professional and courteous communications with others in real time (phone and messaging) as well as through written channels
Additional familiarity with the following is preferred: Medical terminology and ICD-10 codes preferred, Ability to use an electronic health record and practice management System, Ability to maintain a high level of engagement in a virtual work environment while being a team player who brings a positive attitude to the workplace

Responsibilities

Monitor, assign, and respond to incoming email correspondence
Reply to questions and status requests from clients and internal stakeholders
Initiate intake and logging of third party requests for client records
Serve as a liaison between the Records Team and clients/internal stakeholders, handling escalations
Provide non-technical support to clients and internal stakeholders regarding the ROI process
Perform other duties as assigned

Desired Qualifications

Medical terminology and ICD-10 codes
Ability to use an electronic health record and practice management system
Ability to maintain a high level of engagement in a virtual work environment while being a team player who brings a positive attitude to the workplace

About Lyra Health

Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, 10 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.

About the Role

You will be a critical team member on Lyra’s growing Records Team to support internal stakeholders in fulfilling Lyra’s mission to bring mental and emotional health solutions to large employer sacross the country. This is a full-time role that can be located at headquarters in SF BayArea (Burlingame, California), or remote, and will report to the Manager, ROI Operations. You will be expected to work in a fast-paced environment, ensuring consistent engagement with the team to support the client/customer experience.

The ideal candidate is highly proactive, extremely organized, thrives in a fast-paced and exciting environment, and has a desire and ability to learn new things, grow with the company, and provide effective, timely support to our clients and customers. Helping people is second nature (right after being organized).

Responsibilities

Monitor, assign, and respond to incoming email correspondence
Reply to questions and status requests from clients and internal stakeholders
Initiate intake and logging of third party requests for client records
Serve as a liaison between the Records Team and clients/internal stakeholders, handling escalations
Provide non-technical support to clients and internal stakeholders regarding the ROI process
Perform other duties as assigned.

Qualifications

3+ years of customer service experience
Some college or degree preferred
Prior experience with release of information is a plus
Prior experience working with sensitive information and demonstrated capability to maintain confidentiality, including protected health information, corporate records, and personally identifiable information. Proficient with G Suite - specifically Sheets and Excel
Experience working with CRM tools, including Salesforce CRM, and other internal tools such as Confluence, Jira, Slack
Excellent communication skills, including demonstrated capabilities in professional and courteous communications with others in real time (phone and messaging) as well as through written channels
Additional familiarity with the following is preferred: Medical terminology and ICD-10 codes preferred, Ability to use an electronic health record and practice management System, Ability to maintain a high level of engagement in a virtual work environment while being a team player who brings a positive attitude to the workplace.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

By applying for this position, your data will be processed as per Lyra Health Workforce Privacy Notice. Through this application, we will collect personal information from you including your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA). Providing this information is optional and completely voluntary. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. For more information about how we use and retain your information, please see our Workforce Privacy Notice.

Lyra Health

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Website

View Company Profile

Lyra Health offers evidence-based mental health care for workforce transformation, leveraging AI-powered provider matching and a digital platform to connect members to an exclusive network of mental health providers and well-being tools. Their transformative care model has been independently confirmed to help people recover twice as fast, addressing every mental health need and delivering positive outcomes across race and ethnicity.

Company Stage

Series G

Total Funding

$890.1M

Headquarters

Burlingame, California

Founded

2015

Growth & Insights

Headcount

6 month growth

↑ 5%

1 year growth

↑ 16%

2 year growth

↑ 84%

Benefits

Lyra for Lyrians - Full access to Lyra’s mental health services for employees and their eligible dependents—at no charge

Health benefits - Comprehensive medical, dental, and vision benefits, along with a free monthly membership to One Medical

Financial rewards - Generous compensation, 401k, and equity options

Paid time off - Guilt-free time to unwind and recharge, including four weeks of vacation and paid holidays

Tech stipend - Monthly stipend to spend on technology needs

Snacks & meals - Monthly Uber Eats and NatureBox credits to nourish body and mind

INACTIVE