Disability Adjudicator

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

In Group Benefits, we serve more than 5 million Canadians - plan members and their dependents - through our more than 11,000 group benefit plans across the country. Our customers include employees, associations, affinity groups and creditors in virtually every industry in Canada, and we're proud to be their benefits provider.

In Group Disability, we have a service and fiscal responsibility to our Plan Sponsors and Members.  Our fiscal responsibility also extends to our company for both earnings and regulatory compliance.  As well, we are all accountable for protecting and nurturing that reputation, one of our greatest assets.  This includes both our externally and internally images as well as employee engagement.

The Disability Adjudicator (DA) is a member of a team responsible for assessing and managing claims to resolution.  This includes determining if plan members are entitled to receive benefit payments and developing appropriate actions plans for each claim.  The actions of our Disability Case Managers (DCM) are aligned with our outcome focused case management methodology, our philosophy that work is healthy and our mission to assist Plan Sponsors in promoting the health and wellbeing of their Plan Members and providing them with financial peace of mind for their families. As Health Promoters Abilities Case apply a fair and consistent approach to claims management.  Plan Members are engaged through open and respectful communication that considers the medical, social and personal dimensions of their claim.   Disability Adjudicator also communicate regularly with our Plan Sponsors to ensure that they know what to expect in terms of recovery time lines for their members. 

Main accountabilities:

• Assess new short term disability (STD) claims for eligibility (coverage) and benefit entitlement by reviewing contractual, medical and occupational information
• Manage STD claims during acute period of absence.  At this point, claims are transitioned to a Disability Case Managers. Ensure a smooth transition to the Disability Case Managers as required 
• Develop and maintain appropriate action plans directed toward ethically influencing early and timely recovery, where appropriate.
• Communicate in a clear, effective and professional manner with plan members, plan sponsors, in order to obtain information and to convey claim status, action plans and decisions verbally and in writing, taking into account Privacy and Confidentiality and using language and tone that is geared to needs of audience.  
• Communicates with lawyers, physicians and other departments through electronic mail, telephone, written correspondence and occasionally in person.
• Ensure work is completed accurately and in compliance with practice guidelines. 
• Adhere to process audit control reports.
• Manage claims, using applicable caseload management tools, prioritizing work items in order to meet client service standards
• Takes responsibility for own personal job satisfaction and continuous development.
• Contribute to and foster a positive working environment.  This ranges from identifying opportunities to improve processes and customer service through to providing support to team members, where possible, to ensure service standards are met.  

Required competencies: 

• Bilingualism (French, English, both oral and written) is required to answer calls from English and French speaking clients across Canada and worldwide.
• Excellent communication skills
• Ability to handle calls of a sensitive or emotionally charged nature
• Well organized individual with strong analytical skills, excellent problem solving ability and can work with a minimum of supervision
• Must have a positive attitude, a commitment to quality service and be able to cope with the stress inherent in the nature of disability claims assessing, including high work volumes
• Good keyboarding skills and able to work in a PC environment
• Attention to detail is important due to the complexity of claims situations and contractual considerations
• Adaptability and flexibility are key to success in this role
• Strong team player, with a high interest in working in a cross-functional team environment
• Strong decision making
• Medical experience obtained through claims assessing, underwriting, nursing and health profession
• Knowledge of disability products and administration 

#LI-Hybrid

The Base Pay range is for the primary location for which the job is posted.  It may vary depending on the work location of the successful candidate or other factors.  In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance.  Certain sales focused roles have sales incentive plans based on individual or group sales results. 

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [email protected].

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

47,000/47 000 - 77,000/77 000

Job Category:

Claims - Life & Disability

Posting End Date:

13/03/2025