Full-Time

Director of Client Operations

Confirmed live in the last 24 hours

SimplyInsured

SimplyInsured

11-50 employees

Simplifies health insurance for small businesses

Fintech
Healthcare

Compensation Overview

$140.5k - $160kAnnually

+ Bonus + Stock Options

Senior, Expert

Remote in USA

Category
Supply Chain Management
Operations & Logistics
Required Skills
Salesforce
Customer Service
Requirements
  • 8+ years of experience as a leader of operational teams in a fast-paced digital environment
  • 2+ years as a manager in an operations role at an early-stage startup
  • Strong problem-solving and leadership to motivate teams to solve problems with pace and urgency
  • Skilled with Customer Service platforms and technologies (eg. Salesforce)
  • Strong leadership and people management skills
  • Process and efficiency expert with a knack for identifying bottlenecks and finding shortcuts
  • A self-motivated and proactive team player, working quickly and accurately under pressure and time constraints, with minimal supervision
  • Passion for helping people - especially when it comes to their health
  • Clear communicator, thoughtful listener, and highly perceptive
  • Analytical skills, including expertise with spreadsheet analysis
  • High attention to detail and orientation toward building repeatable and measurable processes
Responsibilities
  • Continuously evaluate and improve operational processes to enhance efficiency and quality, with a specific emphasis on optimizing the customer journey to improve conversion and retention rates and to deliver outstanding customer satisfaction
  • Utilize data-driven insights to inform decision-making and identify opportunities to optimize conversion funnels and reduce churn rates
  • Build customer loyalty by assessing and driving strong net promoter and customer satisfaction scores across the customer experience
  • Develop and execute strategies to reduce customer churn rates, including implementing proactive customer success initiatives and addressing root causes of churn
  • Build and lead a high-performing team of digital operations professionals, providing mentorship, guidance, and support for their career development
  • Collaborate closely with departments such as Product and Partnerships to ensure seamless integration and alignment of digital operations with overall business functions.

SimplyInsured simplifies the process of purchasing health insurance for small businesses, specifically targeting small to medium-sized enterprises (SMEs) that often face challenges in securing health coverage for their employees. The company operates an online platform that allows clients to receive instant quotes and complete applications in under 10 minutes. This platform integrates with major payroll systems, making it easy for businesses to manage employee deductions and set up automatic payments. SimplyInsured earns commissions from insurance carriers for each policy sold, aligning its interests with those of its clients to find competitive insurance plans. The company is distinguished by its exceptional customer support, providing personalized assistance and advocacy to ensure clients receive the necessary coverage. SimplyInsured's goal is to offer a hassle-free and efficient solution for SMEs navigating the complexities of health insurance.

Company Stage

Series A

Total Funding

$8.3M

Headquarters

San Francisco, California

Founded

2012

Growth & Insights
Headcount

6 month growth

-3%

1 year growth

-3%

2 year growth

-5%
Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for digital health solutions boosts SimplyInsured's digital-first approach.
  • Partnership with QuickBooks Payroll aligns with the trend of bundled HR services.
  • Regulatory changes favoring transparency align with SimplyInsured's mission to simplify costs.

What critics are saying

  • Competition from platforms like Gusto and Zenefits could erode market share.
  • Direct-to-consumer platforms may reduce demand for SimplyInsured's broker services.
  • Economic downturns could lead small businesses to cut back on employee benefits.

What makes SimplyInsured unique

  • SimplyInsured simplifies health insurance with a user-friendly online platform for SMEs.
  • The company offers instant quotes and seamless payroll integration for easy management.
  • Exceptional customer support and advocacy set SimplyInsured apart in the insurance market.

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Benefits

Medical, dental, vision coverage

Stock options

Competitive salaries

Unlimited vacation

Casual work environment

Remote work opportunity

Company events

Flexible work schedule

Great tech equipment

Fun annual work anniversary perks