Senior Director

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives.Come join the excellence!

Overview

The role is accountable for the full end-to-end product lifecycle, including product strategy(s), product profitability management, pre-sales support, product compliance, product innovation and roadmap delivery.
The role will require you to demonstrate strategic thinking, leadership, experience in the security domain. Accountability in the role comes from delivering outcomes and requires an individual with a results-driven mindset to drive the success of the portfolio, requiring an ability to work in a global matrixed environment to deliver results and objectives.

Responsibilities

The Role:

This role will be responsible for leading the portfolio of TNS’ Payment Markets Managed Security across the globe. The portfolio of products includes:

• 3DS (Online payments)
• Captcha (Online payments)
• Geo blocking
• P2PE
• EMV Certifications
• PCI-DSS
• TNSLink for Retail - SD-WAN security features and services
• Tokenization
• Scheme Tokenization
• Fraud Integration Services
• Other Compliance and/or Regulatory mandates (e.g. FCA, DORA)

The strategic value you will bring:

• You will be responsible for defining the product vision and strategy, aligning it with the company's overall goals and market opportunities by establishing a clear direction for the product.
• Being the voice of Managed Security across the globe. Understanding trends in security and what that means to TNS.
• You will be accountable for driving revenue growth, profitability growth / improvement and expanding the company's market presence by delivering innovative products that meet customer needs and outpace competitors.
• Influential Leadership: Build and nurture relationships across all levels of the organization, including the Payment Market divisional leadership team.
• In consultation with our Regional Managing Directors, you will champion the voice of the customer throughout the product lifecycle, ensuring that products are designed and delivered with the end-user in mind.

Our expectations of you include:

• Provide global leadership to the Global Managed Security product portfolio. Establishing and maintaining the product portfolio including hardware platforms, strategy and execution.    
• Product lifecycle management including new product development, lifecycle product planning and management, EOL, and sustainable support of existing products in the portfolio
• Market and customer analysis, requirements development, business case development, collateral content contributions, product strategy, and product positioning
• Excellent understanding and management of Profit and Loss
• Management of vendors – Ensuring best price and value for products and services.
• Source of knowledge in your field of expertise, including trends and technologies. The trusted advisor to our engineering and support teams including training on the challenge’s customers are trying to solve with combining Accept, Connect, Orchestrate and Security portfolios.
• 10+ years of work experience in product management.
• 7+ years of Managed Security experience  
• Excellent interpersonal, written and verbal communication skills
• Prior success with supporting Pre-Sales activities including training, and client ideations.
• Knowledge of electronic payments and related data security best practices (PCI-DSS)
• Network Security Expertise - experience with network firewalls, intrusion detection systems, and overall network security practices.
• Familiarity with Security Operations Center (SOC) processes, including incident response and threat analysis.
• Knowledge of Latest Attack Vectors - Deep understanding of current social engineering tactics and technical exploits used by attackers.
• API Security Proficiency - Expertise in securing APIs and addressing vulnerabilities specific to API integrations.
• OWASP Knowledge - Strong knowledge of the OWASP Top Ten security risks and best practices for mitigating web application vulnerabilities. Strong knowledge of the OWASP Top Ten security risks and best practices for mitigating web application vulnerabilities.
• HSMs
• Terminal Key Injection
• Cloud Security Solutions - AWS, Azure, Google
• Encryption knowledge - symmetrical and asymmetrical encryption

Qualifications (nice to have):

• Bachelor's or master’s degree in computer science, Information Security, Business, or a related field.
• Certifications such as CISSP or CISM.

Qualifications

An indication of your KPI’s:

Specific quantifiable measures define success for this role:

KPI

Determination

Financials

Revenue and Profitability Growth in the products and portfolio.

Market Share

Measure changes in market share to gauge the competitiveness of the company's products relative to competitors.

Customer Satisfaction

Measure customer satisfaction through surveys

Resource Utilization and Efficiency

Track resource allocation and utilization, including budget spending, staffing levels, and productivity metrics, to ensure efficient use of resources.

Competitive Analysis

Assess the effectiveness of competitive analysis and intelligence gathering efforts to inform product strategy and positioning relative to competitors.

Professional Development

Classroom or virtual product and skills training will be required for you to give and participate in

The Ideal “You”:

Area

Competency

Definition

Product Management

Strategy Setting

The ability to develop and communicate a compelling product strategy that aligns with the company's overall goals and market opportunities across the globe.

Leadership and Communication

The role will support or lead cross-functional teams of product managers, engineers, and marketers. You will be able to build Team capability and regular and ongoing communications that motivate teams to achieve goals / KPI’s while fostering a culture of delivering, innovating and collaboration. You will be able to effectively communicate our product vision and strategy to various stakeholders, including executives, team members, customers, and partners, with an ability to distill complex ideas into clear and compelling messages.

Subject Matter Expertise

You will need to have a detailed understanding of the security industry in the product sets outlined in this position description. A knowledge in payments would also be seen as advantageous.    

Product lifecycle Management

You will have a strong background in product management including knowing how to prioritize features, manage product roadmaps, and indirectly drive product development from concept to launch in a global environment.

Results and Outcomes Focused

You will be focused on delivering measurable results and achieving key performance indicators (KPIs) related to product success, such as revenue growth, product profitability, customer satisfaction, and market share growth.

Conflict Management

You can adapt to changing market conditions, customer needs, and internal priorities. You will be comfortable operating in a fast-paced environment and can pivot quickly when necessary.

Partnership Led

You will be able to build and maintain strategic partnerships with key stakeholders, including customers, suppliers, and industry influencers.

For this role, we anticipate paying $180,000 to $200,000K. This role is eligible for variable pay, issued as a monetary bonus or in another form. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location. TNS offers a competitive benefit package including medical and dental coverage, life insurance, paid holidays and vacations, and a 401K plan with company match.

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.