About You:

• You are passionate about software engineering

• You measure success by delivering working software and end user satisfaction

• You have a desire to reimagine our business for the customer’s benefit

• You are comfortable with ambiguity, and even use it to drive better ideas, work and success

What You Will Do

• Participates in daily standups

• Participates in retrospectives to gather feedback and derive actionable items to improve the team and the product

• Participates in executing the strategy, keeping the customer needs and wants in mind

• Supports software products in user environments

• Participates in knowledge sharing, and contributes to the overall growth of the collective knowledge of the team

• Performs complex problem solving and assistance on diverse software applications and hardware systems

• Performs diverse technical assistance, documents findings, and performs maintenance duties in support of a large unit

• Investigates & troubleshoots production issues, including deviations in KPIs utilize information in tools to further isolate the source of errors and effectively direct troubleshooting efforts.

• Utilizes multiple tools to monitor the health of each platform and, when incidents are detected, take action to mitigate through first touch resolution or escalating to respective service owners.

• Takes ownership of Incident & problem management for the platforms/products, including communications, documentation, and bridge facilitation with the goal to minimize customer impact

• Identifies alerting & monitoring gaps and assist responsible teams to close gaps by taking action and/or through feedback loop

• Identifies opportunities for automated remediation of common platform issues and assist in development of remediation scripts when possible

• Works with development and other teams to drive constant improvement in reliability, operability, performance

Education and Experience:

• A college degree or equivalent experience in Computer Science or similar field, including a solid understanding of Computer Science fundamentals

• 3 or more years of full stack software engineering, developing and implementing systems at scale

• Experience in responsive web front end / single page application development including recent experience with React.js or Angular.js

• Knowledge in one of the server-side web application frameworks and languages like Java, Spring boot, Spring Framework, etc.

• Source Control Management (preferably Git/GitHub)

•  Experience and knowledge in developing/consuming REST APIs including tooling for documentation or other APIs experience

•  Actual experience developing continuous integration, continuous delivery and continuous deployment pipelines for distributed apps (including use of Jenkins, Artifactory, Gradle)

• Java coding (Java 8 or higher) background including familiarity with the following tools:

• Webservices

• Spring Framework

• Microsoft SQL Server or MongoDB

• Strong verbal communication and collaboration skills

• Experience working as a Level 3 Production Support for medium to high complex applications is a plus

• Experience using API gateways a plus

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Notes:

The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.