Responsibilities:

• Serves as the main liaison between business leaders across Global Vendor Operations, Product, Account Management and Sales.
• Review medical documentation and objectively provide feedback in a direct, clear, and concise manner
• Identify and analyze improvement opportunities by leveraging deep understanding of the Augmedix business and each scribe’s unique challenges and workflows
• Responsible for developing, executing and monitoring projects plans and timelines to ensure deliverables are met
• Monitor compliance with all policies and processes across all Operations teams
• Oversee customer satisfaction for 150-200 accounts

Requirements:

• High level of attention to detail, and commitment to accuracy
• Background in healthcare and/or medical documentation highly preferred, but not required
• Advanced ability to effectively lead one or more projects with competing demands of a fast-paced and dynamic work environment. Adaptable to quickly changing priorities.
• In depth critical thinking skills to evaluate issues and identify a potential solution. Creatively addresses complex or new problems.
• Advanced communication skills; including verbal and written, active listening, critical thinking, persuasiveness, advising and counseling skills. Clear and concise communicator.
• Advanced interpersonal skills, including but not limited to: problem-solving, teamwork development, leadership with other team members. Works well with others who do not report to them in order to achieve common goals.
• Must be highly organized, able to manage data, track statistical and qualitative trends
• Experience in Performance Management, Quality Assurance, Operations, Customer Success and/or Consulting
• Bachelor’s degree (BA or BS) required