Public Safety and Security Supervisor

POSITION:              Public Safety and Security Supervisor

DEPARTMENT:      Operations

REPORTS TO:        Director of Operations

FLSA STATUS:       Full-Time / Hourly / Non-Exempt

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering an end-to-end solution across all areas of venue operations and revenue generation for many of the world’s most iconic brands and venues.

Legends brings a 360-degree, data-driven approach across planning, sales, partnerships, hospitality, and merchandise, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 400+ arenas, stadiums, convention/exhibition centers, and performing arts venues globally.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

THE ROLE

This position is responsible for promoting public safety and security throughout the Wilmington Convention Center premises to ensure the safety and protection of clients, guests, employees and physical property.

Essential Duties and Responsibilities  

PUBLIC SAFETY

• Enforces public safety policies and procedures during facility operating hours.
• Conducts interior and exterior rounds and reports any unusual issues or incidents.
• Reviews and analyzes event resumes and develops appropriate public safety plans accordingly.
• Leads and directs contracted security personnel in support of scheduled events.
• Provides safety escorts for both public guests and clients, as well as staff members as requested.
• Documents all notable incidents in the appropriate logbooks. Participates in incident investigations as needed.
• Directs visitors, vendors, deliveries and related personnel to proper areas, notifying appropriate personnel of arrivals and departures.
• Monitors persons on the premises to determine if they possess proper identification and are authorized to be present on WCC premises.
• Performs crowd and traffic flow controls within the facility during scheduled events.
• As a member of the facility emergency response team, responds to emergency situations and alerts the appropriate public emergency response team(s).
• Investigates client or guest complaints pertaining to safety and/or security in conjunction with contracted security personnel.
• As a member of the WCC Safety Team, conducts regular safety inspections and assists in the implementation of any corrective actions to be taken. 
• Assists in the development and delivery of facility safety exercise training, to include bomb threats, active shooter, fire drills, and inclement weather.

FACILITY SECURITY

• Opens and/or closes the WCC building on scheduled workdays.
• Maintains and monitors all physical security equipment, such as key control, badge access and video surveillance systems.
• Secures locations and prohibits access to unauthorized personnel, and challenges unauthorized personnel in restricted areas.
• Enforces security policies and procedures associated with crime prevention and building protection.
• Liaisons with local first responders as required.

Leadership & Administration

• Ensure a secure, customer-focused environment for tenants, patrons, and staff.
• Supervise, train, and evaluate Security Staff; oversee payroll and scheduling.
• Review staff performance and recommend disciplinary action when needed.
• Develop and implement policies, procedures, and training programs.
• Participate in event planning and coordinate with law enforcement.
• Monitor and evaluate security operations for efficiency and quality.
• Manage Security Command Office operations.

Operational Support

• Intervene in disturbances to maintain order.
• Assist management with sensitive, urgent, or high-priority security tasks.
• Collaborate with other departments as needed.
• Ensure compliance with appearance and professional standards.
• Maintain flexibility to work nights, weekends, and holidays.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES   

In this role, the Public Safety and Security Supervisor is responsible for direct supervision of all Security Staff.

• Assist training employees, assigning and directing work
• Supervise, motivate and develop security guards  

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE        

• High School Diploma or GED required.
• Minimum of (2) years safety/security experience working in a public assembly, hotel or other commercial facility.
• Minimum of (1) year supervisory experience.
• Knowledge of effective emergency response and crisis management.

Skills and Abilities

• Demonstrated history of integrity, reliability, and professionalism.
• Excellent oral and written communication skills to include the ability to effectively speak in group settings.
• Excellent problem resolution skills to include appropriate assessment and evaluation of situations and incidents.
• Excellent customer service skills, given frequent interaction with clients, guests, vendors, visitors and staff members.
• Must be able to operate a telecommunication system, radio devices, surveillance video equipment and fire alarm systems.
• Knowledge of criminal law as it relates to the parameters of security enforcement.
• Ability to learn and enforce policies and procedures of Legends Global/WCC Security Department.
• Ability to work effectively in a team environment and remain flexible and adjust to situations as they occur.
• Manage delicate situations, sometimes in public, in a professional and diplomatic manner
• Stay calm in emergency situations in order to make critical, immediate decisions.

OTHER QUALIFICATIONS 

• Available to work flexible hours, including nights, weekends, and holidays.
• CPR and 1st Aid certification preferred.
• Possession of a valid driver’s license.

COMPUTER SKILLS

• Proficient in Microsoft Office products such as Outlook, Excel and PowerPoint.

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site – Wilmington Convention Center

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear; to lift and carry 40 pounds. This position may require work inside or outside of the building, as needed by events.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.