Full-Time

Field Service Technician IV

Posted on 5/17/2023

Rivian

Rivian

10,001+ employees

Electric adventure vehicles with advanced technologies

Automotive & Transportation
Hardware

Senior

Phoenix, AZ, USA

Requirements
  • HS Diploma or GED preferred
  • Graduated from an accredited automotive repair school preferred
  • Experience with leadership, mentorship, and influencing a team preferred
  • 5 or more years of automotive experience preferred
  • 3 or more years' experience working on vehicle high voltage systems and HV diagnostic work preferred
  • Proficient in navigating a laptop or computer in a Windows or Mac environment
  • Experience using test tools (PICO-Scope, PCAN, Kavaser Memorator, breakout box etc)
  • Extensive experience in bumper-to-bumper diagnosis and repair
  • Ability to drive non-commercial truck and trailer preferred
  • Ability to travel up to 75% of the time, or as needed
  • Must possess a valid driver's license, and maintain a clean driving record
  • Parts department and billing experience preferred
  • Experience using a work order management system including repair documentation
  • Experience working in start-up environments preferred
  • Remains positive when dealing with difficult situations
  • Strong organizational and time management skills along with attention to detail
  • Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs)
  • Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
  • Strong understanding of written and spoken English
  • Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics
  • Must be at least 21 years old
  • Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours
  • No drug or alcohol related driving incidents in the last 3 years
  • No more than 1 serious moving violation in the last 3 years
  • Must have a valid driver's license in the state of residence that you will be driving/operating a vehicle
  • Will be subject to continuous Motor Vehicle Record (MVR) monitoring
  • No driving related suspensions or revocation of Driver License (within a 3-5 year period)
Responsibilities
  • Initially help support pre-production vehicle builds, including assisting cross functional teams
  • Travel to locations to support as required until the local Service Center opens, including but not limited to, production plant
  • Operate remotely until the local service center opens, if applicable
  • Follow Rivian repair procedures with efficiency without compromising quality and safety
  • Perform complex diagnosis, repairs, installations, and inspections on vehicles
  • Perform vehicle repairs in a setting outside of a service center
  • Conduct road tests on vehicles to ensure quality of the repair
  • Perform necessary parts operations such as parts ordering, receiving, shipping and inventory
  • Stay up to date with technical skills and required training
  • Support campaigns and containment initiatives
  • Maintain and process accurate expense reporting as needed
  • Maintain high quality work and efficiency while working with little supervision
  • Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment
  • Provide service support to the field to support the Service organization
  • Ability to perform duties and communicate with a high level of professionalism, in a customer-facing environment
  • Ability to properly document repairs completed and in process
  • Additional plant support, including travel, may be required depending on business need
Desired Qualifications
  • Experience in automotive, process standardization, continuous improvement, and managing escalations is a plus

Rivian specializes in electric adventure vehicles, offering models with up to 400 miles of range. The company's technologies include advanced electric drivetrains and sustainable manufacturing processes.

Company Stage

Grant

Total Funding

$26.5B

Headquarters

Irvine, California

Founded

2009

Growth & Insights
Headcount

6 month growth

8%

1 year growth

10%

2 year growth

20%

Benefits

Ownership for All: We offer every employee the opportunity to own Rivian stock through equity programs, supporting their financial wellness.

Mental and Emotional Wellness: We provide employees and their families access to mental wellness platforms and our Employees Assistance Program

Fertility and Family Planning: We support diverse family-building journeys, providing employees with benefits such as paid parental leave and financial support for adoption, fertility treatments or surrogacy.

Competitive Compensation: We offer competitive compensation packages driven by mutual investment in our long-term growth and success.

Career Development: We enable all employees to own their development. Continuous learning opportunities and tuition reimbursement help drive performance, boost engagement and develop future leaders.

Transgender Benefits: In alignment with WPATH guidelines, our 2022 plans provide coverage toward medical, pharmacy and cosmetic needs.

INACTIVE