The Company

Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just "drive in and drive out". We envision a future where people transact in the real world with a speed, ease and convenience that is unparalleled, even online. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working and playing remarkable - giving us back our most valuable asset, time. 

The Role

The Operations Director is a managerial position that supports and oversees the operations in an assigned territory. The Operations Director ensures that all elements of the operation, including team member performance, customer service, financials, maintenance, and safety, meet Metropolis standards. In addition, the Area Director is responsible for maintaining client relationships and continuing business development in the assigned territory.

Responsibilities

• Hire, train, manage, and provide leadership for a team of Operations Managers and Operations Coordinator
• Create, implement, and manage forecasting, planning, and budgeting process for assigned portfolio
• Control spending and keep expenses within approved budget
• Maintain maintenance control documents while meeting maintenance goals
• Ensure work environments are safe for team members and customers; promote safe work practices by conducting safety audits 
  and coaching individual staff members
• Work closely with Operations Managers and clients to define performance measurements and execution
• Ensure all client operational documentation is compete and recorded for client and Metropolis records
• Ensure Metropolis’s standards of Customer Service are met by all team members in assigned territory
• Communicate and explain new directives, policies, or procedures to managers
• Perform specific operational responsibilities as required based on the needs of locations in the assigned territory
• Project a positive image of the organization to employees, customers, industry, and community
• Conduct performance evaluations that are timely and constructive
• Develop and market new business within territory, including valet parking, self-park, healthcare support services, and other 
  support services
• Assist with the development and facilitation of the proposal process for existing and prospective clients for project development, 
  proposal writing, contract negotiations, and client presentations
• Perform other duties as assigned

Requirements 

• High School Diploma or GED required; Bachelor’s degree preferred
• At least five (5) years of related business experience in multi-site operations management strongly preferred
• Experience in developing a request for proposal (RFP) strongly desired
• Intermediate or better proficiency with Microsoft Office suite (Word, Excel, Outlook, and PowerPoint) required
• Ability to plan and manage time for multiple tasks to meet established deadlines
• Strong interpersonal skills; frequently communicate with team members and customers; must be able to exchange accurate 
  information
• Able to detect safety concerns and adjust accordingly
• Must be able to communicate effectively in both written and verbal form
• Must maintain confidentiality of all work-related information
• Ability to work in a diverse environment and be sensitive to issues of diversity and inclusion
• Good work habits and willingness to work extended hours if requested to complete a job when required to meet deadlines

When you join Metropolis, you’ll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $110,000.00 to $140,000.00 annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant’s qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis’s total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, bonus plans and more. 

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