Commercial Excellence Manager

Position Overview:

This role is responsible for driving continuous improvement across key commercial processes in the region and will collaborate cross-functionally to deliver change and positive impact on business performance. With a focus on driving scalability, productivity and resource efficiency across primarily the UK and BeNeLux region, but also the wider EU Direct Markets, the role will identify, plan and action opportunities and track the outcome and impact on the business in pursuit of our goals. As part of these efforts, this role will be a key participant in our International Commercial Review process to deliver against the foremost improvement needs across the wider international business, and in this capacity is responsible for representing the needs of the region clearly and with supporting evidence and business case support.

Responsibilities

Potential Investigator

• Identify opportunities to streamline, improve and automate commercial processes, to ensure maximum efficiency
• Contribute to or lead the development of commercial strategies to profitably maintain/grow accounts in line with Insulet International's business strategy. This includes developing new business opportunities for additional direct markets.
• Identify further improvement opportunities for existing markets to deliver sustainable business growth.
• Develop a framework to present opportunities and expected outcomes for management review and prioritisation.
• Define standard reports/dashboards to drive efficient management decisions and enable data-driven insights & analytics providing actionable insights to commercial teams
• Ensure consistent work systems and processes and their KPI-based control

Implementation Facilitator

• Manage the effective implementation of CRM/ERP system improvements and process optimisation to ensure seamless customer acquisition and retention, working closely with all necessary departments such as IT and relevant stakeholders.
• Facilitate collaboration and communication between various departments including sales, marketing, finance, etc.
• Champion and facilitate any organisational changes using change management methods and present the results to senior management.
• Develop and implement efficient and standardised processes to enable the organisation to adopt new ways of working and procedures.
• Provide tools & instruments to enable the organisation to manage the new processes based on KPIs. This includes training on how to use them appropriately.
• Ensure that appropriate resources and skills are in place to deliver the required continuous improvement culture throughout the new processes.
   

Building corporate culture

• Create a transparent communication structure
• Establish a platform for the structured organisation and management of actions
• Creating a culture that is open to change (empowering employees to identify, name, report and implement problems)
• Sharing best practice and transferring experience to the relevant departments.

Required Leadership/Interpersonal Skills & Behaviors

• Leads functional teams or projects characterised by complexity, cross-functional integration requirements, investment and visibility.
• Influences others internally and externally, including senior division executives, business partners or vendors

Required Skills and Competencies

• Excellent analytical and project management skills
• Ability to challenge and collaborate at all levels of the organization within and outside of direct team
• Ability to mentor and coach individuals and teams to achieve optimal performance
• Knowledge of the medical device / diabetes market and its reimbursement are a plus.
• Ability to conduct sophisticated and creative analysis of complex problems.
• Strong communication skills, self-organization, hands-on mentality, and pragmatism are necessary qualities for a successful job
• Strong command of English language (verbal and written); German, Dutch and/French are a plus.
• Exceptional computer skills. Must be proficient in Microsoft Office 365.
• Knowledge of Salesforce Lightning/Tableau, Microsoft or SAP HANA is an advantage.

Education and Experience

• BS/BA degree; MBA a plus and/or equivalent combination of education and experience
• Relevant experience typically working as a Project Manager, Commercial Excellence Manager, Business or Strategy Consultant, (potentially) Program Manager or in FP&A with a Commercial background
• Relevant experience gained working within Medtech - in Diabetes a plus, Pharma, Business Consulting/Strategic Management.
• Experience in working in a cross-functionally and matrix environment
• Passion in dealing with new technologies for digitalization and automation is assumed
• Experience in setting up and developing structures and processes

Additional Information

• The position can be remote, hybrid or in-person at our offices in London or Utrecht.
• Travel is estimated at 20% but will flex depending on business need

#LI-KJ1

Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.

We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

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