Full-Time
UX/UI Design Lead
Unlock Health
201-500 employees
Healthcare marketing agency blending data-driven creativity
No salary listed
Remote in USA + 2 more
More locations: Chicago, IL, USA | New York, NY, USA
Remote
 Product & Experience Design (1) |
|---|
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- At least 7 years of experience in user experience or product design, digital experience design, or related fields, with a portfolio demonstrating strategic thinking, strong visual craft, and measurable impact in an agency environment.
- Proven experience leading user experience engagements and establishing design direction across complex digital projects.
- Strong understanding of compliance requirements, including accessibility and Health Insurance Portability and Accountability Act compliance.
- Expertise in research synthesis, strategic design thinking, and translating insights into scalable, user-centered experiences.
- Advanced proficiency in Figma, including component systems, prototyping, responsive design, and developer handoff workflows.
- Interest and experience adapting design processes to new artificial intelligence tools and capabilities.
- Strong understanding of design systems, accessibility standards, usability principles, and inclusive design best practices.
- Deep knowledge of design fundamentals, including typography, hierarchy, spacing, layout, interaction design, and responsive behaviors.
- Strong communication and stakeholder facilitation skills, including the ability to present ideas and influence decisions across technical and non-technical audiences.
- Experience mentoring and developing junior designers while fostering a collaborative, growth-oriented team culture.
- Lead user experience and user interface design across complex client engagements, guiding projects from discovery and strategy through execution and optimization.
- Own end-to-end project delivery from creating the design system through codifying a style guide.
- Set design direction for digital experiences across websites, platforms, and healthcare journeys, ensuring solutions are intuitive, scalable, and user-centered.
- Translate user research, usability findings, and business requirements into clear, strategic design solutions and coherent design systems.
- Conduct and lead user experience research activities, including user interviews, usability testing, audits, and synthesis workshops to uncover actionable insights.
- Create and evolve scalable, responsive design systems and component libraries in Figma using modern best practices.
- Champion accessibility and inclusive design standards, ensuring experiences meet usability and accessibility expectations.
- Collaborate with strategists, developers, content teams, and stakeholders to ensure seamless implementation and alignment across teams.
- Facilitate client conversations, workshops, presentations, and stakeholder reviews.
- Communicate design rationale tied to user research, accessibility standards, and business objectives.
- Mentor and support junior designers through active coaching, collaboration, design critique, and professional development guidance.
- Continuously improve design processes, workflows, and team standards to elevate quality, consistency, and efficiency across engagements.
- Iterate based on feedback, testing, analytics, and evolving project goals while maintaining a high standard of craft and attention to detail.
- Utilize new design methods and integrate an artificial-intelligence-first approach to design.
Unlock Health is a full‑service marketing and advertising agency focused exclusively on U.S. healthcare providers and health services. It combines creativity with data, insights, and healthcare‑specific expertise to make effective work easier for healthcare marketers. Its services span strategy, creative, and technology, operating as a single partner rather than a network of separate agencies, and using data‑driven insights to guide campaigns tailored to the healthcare industry. Compared with generalist firms or agencies that work across many sectors, Unlock Health differentiates itself by its pure focus on healthcare and by offering a unified, art‑and‑science approach under one roof. The company aims to reshape the future of healthcare communications by helping providers and health services reach their goals more efficiently and effectively.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Nashville, Tennessee
Founded
2023
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Simplify's Take
What believers are saying
- The August 27, 2026 menopause and medical weight loss HRAs target hot-demand service lines.
- Unlock reported over 136,000 completed assessments in 2025 across more than 100 hospital clients.
- Revelio data shows about 425 employees in March 2026 and 80 active job postings.
What critics are saying
- Hospitals can insource AI-driven patient acquisition tools, compressing agency margins by 2027.
- Unlock Health sued ex-employees over trade secrets in August 2024, signaling fragile know-how protection.
- If health systems trim discretionary marketing budgets in 2026, Unlock's growth engine weakens quickly.
What makes Unlock Health unique
- Unlock Health combines agency services, martech, analytics, and consulting under one healthcare-focused platform.
- Its 20-plus condition HRAs create branded, HIPAA-compliant patient journeys across service lines.
- Greg Walsh, named CEO on May 13, 2026, brings Interpublic and Havas operating discipline.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Health Savings Account/Flexible Spending Account
Unlimited Paid Time Off
Paid Parental Leave
Hybrid Work Options
Employee Assistance Program
Employee Referral Bonus
401(k) Company Match
Company News
Unlock Health has launched two health risk assessments focused on menopause and medical weight loss to help health systems engage patients seeking care information. The clinically guided assessments provide personalized health education and help users navigate next steps in their care journey. The Nashville-based marketing agency designed the HRAs to meet growing consumer demand for menopause care and weight loss support. Patients who complete Unlock's condition-specific assessments are three to four times more likely to take action, such as scheduling appointments. The platform generated over 136,000 completed assessments across more than 100 hospital clients in 2025. Community Health Network and Virtua Health are among the health systems implementing the new tools. The HITRUST- and HIPAA-compliant assessments can be customised to align with each health system's branding and care pathways.
Unlock Health, the largest fully-integrated healthcare marketing agency serving hospitals and health systems, has appointed Greg Walsh as chief executive officer. Walsh brings over 20 years of experience leading integrated marketing organisations, having previously held senior roles at Interpublic Group and Havas. The Nashville-based company combines healthcare marketing, performance media, digital technology and strategic consulting to help healthcare organisations improve performance. Walsh joins as healthcare providers face mounting pressure to modernise digital experiences and strengthen consumer engagement. Former CEO and co-founder Brandon Edwards will remain on the board of directors and continue supporting consulting and strategic advisory initiatives. Unlock Health works with hospitals, health systems, physician organisations and healthcare brands nationwide.
The Integrated Marketing Campaign Developed by Unlock Health for Nebraska Medicine Elevates Employer Brand, Improves Employee Engagement and Recruitment. NASHVILLE, Tenn., Nov. 7, 2024 /PRNewswire/ -- Unlock Health, a new kind of full-service healthcare agency that makes great work easier through a combination of art and science for healthcare systems, hospitals, provider groups, and treatment center facilities, today announced that the "Together. Extraordinary." campaign, developed in partnership with Nebraska Medicine to improve its employer brand and drive long term growth, has driven a 39% surge in new applicants and helped reduce voluntary turnover by 15%. Nebraska Medicine is a comprehensive regional health network employing over 9,000 healthcare team members across 70 specialties and primary care. It is considered one of the largest employers in the state
Unlock Health launches Health Risk assessment (HRA) product suite to enhance the consumer journey to care and drive growth across key service lines.
Eruptr, an Unlock Health Company, Delivers Ad Metrics Visibility Without Risking HIPAA Violations and Potential LawsuitsNASHVILLE, Tenn., June 13, 2023 /PRNewswire/ -- Eruptr LLC, an Unlock Health company supplying expert digital marketing services to hospitals and health systems nationwide, today announced their new Eruptr Privacy Defender™, a free upgrade to the Google search engine marketing and Facebook advertising services they supply to leading health care providers.The Eruptr Privacy Defender is a HIPAA-compliant technology that replaces Meta (Facebook) and Google's native tracking for paid ad campaigns, that by default gather as much data on consumers as possible. This data can be accidentally transmitted to the ad platforms, potentially in violation of HIPAA regulations, thus risking lawsuits and fines.Many health systems choose to disable all tracking, leaving them blind to campaign performance, attribution, etc.Fortunately, the Eruptr Privacy Defender prevents access to sensitive consumer data by Google and Meta, yet retains ad tracking capability, by completely replacing the native tracking components with a secure process."Our solution sits between client websites and other platforms, filtering out protected health information, leaving only the minimum metrics needed for attribution. These metrics are then delivered via published APIs," said Corey Maul, CTO at Unlock Health, parent company of Eruptr. "The result is campaign performance visibility AND data privacy.""We've always taken clients' data security very seriously. And now we are proud we can once again affirm the trust health care providers place in us and in our services," said J.K. Lloyd, President and co-founder of Eruptr.For more information, visit https://go.eruptr.com/epd/ABOUT ERUPTREruptr is an industry leader in healthcare digital marketing, offering a suite of digital marketing solutions to help hospitals increase awareness, patient acquisition, and achieve KPIs