Responsibilities

• Handle customer enquiries that are directed to wallet operations
• Escalate issues promptly and liaise with various internal stakeholders to bring them to resolution
• Actively drive initiatives to improve existing workflow, collaboration between teams and customer experience
• Monitor operation alerts and resolve issues related to daily wallet operation

Requirements

• Experience working for crypto exchange in similar capacity
• As a team, able to work in shift and provide coverage for customer service function and alert management
• Excellent customer service and communication skills
• Ability to work in both a team environment and autonomously
• Experienced in leading/coaching a team
• Demonstrate high degree of honesty, integrity and confidentiality with a strong sense of responsibility and team work spirit
• Strong passion to provide support to customers