Supervisor

Overview

The RV Park Supervisor is responsible for providing customer service to the public and staff, while overseeing staff and ensuring the efficient operation of the RV Park department. A large component of the position is soliciting groups and individuals sales to optimize profitability for the RV Park.

Responsibilities

• Establishes and communicates operational standards and trains staff on proper policy and procedures.• Evaluates customer service performance levels by monitoring response times and customer complaints.• Knows site locations, types of sites available, and nightly rates.• Books RV sites and monitors occupancy levels.• Reserves sites for player events.• Assists in blocking of sites for reservations.• Maintains the cleanliness and neatness of the front desk/office area. • Knows all safety and emergency procedures and is aware of accident prevention policies.• Responsible and accountable for budget management.• Maintain open communication and good working environment with guests, clients as well as other departments within JRCR.• Uses suggestive selling techniques to sell sites and to promote other services of the RV Park.• Work directly with management to develop and maintain group, conference, company meeting, and special event accounts.• Work in conjunction with management to develop an aggressive sales action plan and meet all forecasted sales goals.• Maintain existing accounts and develop new accounts; prepare and present proposals for all potential business accounts.• Participate in industry related trade shows and conventions as necessary.• Be able to identify gaming value of group business.• Participate in development of sales materials and promotional items.• Be able to identify all aspects of competition and be pro-active on sales accounts and competition.• Negotiates contracts and maintains relationships with preferred vendors and clients.• Position will be required to work a varied schedule that may include evenings, nights, and weekends.• Reads and initials the pass-on log daily and is aware of daily activities and meetings taking place at the RV Park.• Maintains a positive and professional attitude as well as a professional appearance at all times.• Handles guest complaints or transgressions in a professional, courteous manner that is consistent with Company policies and procedures.• Execution of promotional activities for Company as directed by management.• Thoroughly understands and adheres to proper credit and cash-handling policies and procedures.• Operation of POS/cash registers, associated sales and verification machines, and resultant cash handling.• Reports any unusual occurrences or requests to management.• Attend meetings, seminars and classes as required by management for business and self-improvement. • Performs a wide range of duties as needed or requested by management, other duties may be assigned.

Qualifications

EDUCATION and/or EXPERIENCE • A High School diploma, GED or California Proficiency is desirable. Supervisory and sales experience desired.

Pay range: $22.00 to $28.60 per hour

*Shift Differential: Non-Exempt employees will receive a $1.00 per hour shift differential for any hours worked between 10:00pm and 6:00am. This is not a smoke free workplace.  Although we employ state-of-the-art air filtration systems, cigarette smoke is in the work environment.