Account Manager

For more than 20 years, corporations, governments, and philanthropies have hired Next Street to strengthen the small businesses they rely on. Founded in 2005 as a Boston-based consultancy advising a selection of small local businesses, Next Street has evolved into the leading national small business solutions firm impacting more than 200,000 entrepreneurs across the country each year. We maintain our unwavering commitment and specialized expertise in small business support on behalf of our clients.

Over the years, our work has impacted more than 4 million small businesses, connecting them with more than 50,000 hours of advisory services, $6 billion in capital and $10 billion in contracts.

Today, we provide end-to-end solutions — from ecosystem assessments and strategies to resource platforms and accelerators — for these clients to propel the small businesses in their communities and supply chains. Our solutions ultimately help small businesses, whether they are solo entrepreneurs or advanced suppliers, to unlock new revenue, build wealth, and reinvest in their communities. We believe that with the right support, America's small business owners will be the engines driving new economic growth across the country.

Next Street is a certified B-corporation that is committed to becoming an anti-racist organization to represent the small businesses we strive to serve. Through this commitment, inclusivity is integral to our DNA, and our values are embedded in every aspect of our work. 

Join us, and together, we will live into our values, pursue fulfilling careers, and transform our society.

Why this Role?

Next Street seeks a dynamic and entrepreneurial candidate to serve as the Account Manager of Next Street's NYC Lower Manhattan Business Solution Center. This is an exciting opportunity to support the financing team towards its goals and mission of connecting small businesses in NYC to affordable funding solutions. The role will report to Next Street’s Center Director for the NYC Business Solutions, Lower Manhattan Center.

Your work will consist of…

Center Delivery and Goal Achievement (70%)

• Deliver the NYC Business Solutions set services to small businesses to ensure the team is regularly exceeding goals set by the New York City Department of Small Business Services and Next Street leadership
• Collaborate with senior team members to present and make strategic recommendations to small businesses regarding their financial standing
• Serve as a trusted advisor for entrepreneurs by using best practices to uncover needs, make recommendations for support, and connect to relevant small business services, resources, and tools
• Respond to all customer inquiries in a timely and appropriate manner, in accordance with quality assurance best practices and Center standards
• Use a relationship-driven approach to maintaining long-term relationships with high potential, scaling small business clients
• Facilitate and present webinars to provide entrepreneurs with relevant training and resources
• Attend morning, evening, and weekend events, as necessary, in the interest of strengthening partnerships and business development efforts
• Ensure prompt data entry after service delivery & continuously manage for consistent and reliable data
• Have the ability to find and know about the different business resources (either state, city, or other partner resources) that are made available to entrepreneurs

Marketing & Stakeholder Development (20%)

• Drive business development and marketing efforts to attract and retain clients and partners.
• Cultivate relationships with different community-based organizations, community boards, Business Improvement Districts, and other stakeholders interested in helping entrepreneurs gain access to support services
• Take a proactive approach to construct diverse pipelines through the creation of targeted marketing campaigns, allowing the team to effectively engage with various segments within the small business community

Firm Wide (10%)

• Collaborate across Next Street teams to ensure our client’s strategic, financial, and organizational needs are met and learnings are shared
• Provide support, as needed, for Next Street’s business development opportunities
• Participate in internal initiatives to support the firm’s values

Why you?

• You have 1-2 years of experience working with Entrepreneurs and Small Business owners.
• You understand the core principles of small business lending and the financial considerations involved in helping businesses secure funding.
• You leverage Excel and other tools to analyze data sets, identify insights, and produce accurate reports to inform decision-making
• You desire to support the team and take entrepreneurial initiative
• Comfortable with community engagement, including attending networking and small business events to represent the organization, promote programs, and deliver services directly to stakeholders
• You have a proven ability to effectively manage multiple priorities across various projects
• You have good writing and presentation skills and a communicative presence with clients
• You have previous experience using CRM systems and tools
• You desire to continuously learn through work across industries, client segments, and communities of practice
• You enjoy interacting with and guiding small businesses
• You are willing to challenge and be challenged, regardless of seniority
• You love crushing your goals!

What we offer:

We want our team members to bring their best, true selves to work every day. We will offer you the following:

• Benefits Package – We know you work hard, and we want to reward you for it. We offer competitive salaries and generous benefits packages (including 401k and paid parental leave) for mission-driven work.
• Generous paid time off – We want to ensure you have time to recharge and pursue your many passions. We give our team members 20 days of paid time off annually, including federal holidays, volunteer days and more!
• Mentorship and Sponsorship – You will have frequent access to our diverse and dynamic senior team. They will be committed to your growth and will invest in mentoring you.
• Career development – We take growth seriously. We give each team member an annual professional development stipend and provide ample coaching.
• Social events and perks – We admire and value our teammates. We plan events throughout the year and provide office snacks so you can perform your best every day and more!

Next Street believes in an equitable and transparent compensation approach. The starting salary range for Account Manager positions at Next Street is $68,598 - $75,705 commensurate with experience. This role is based in New York City and does require the ability to work from the NYC Lower Manhattan Business Solutions Center. You will  be eligible to participate annually in Next Street’s discretionary incentive program. For new hires, Next Street targets the start of the salary band, although considerations could be made based on job knowledge, skills, and experience. As part of our Antiracism commitment, Next Street uses a pay scale approach and transparent methodology to advance staff within a compensation band based on performance. Next Street does not negotiate compensation offers, as research shows that salary negotiations disadvantage People of Color and women.

Next Street is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability status, protected veteran status, or any other protected characteristic.