Lead Products & Services Manager

Important Application Submission Information

In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Friday, September 18, 2026

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Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Job Summary           

Residential Solutions is the non-regulated business of Duke Energy that sells and administers Home Protection Plans to residential customers.  As the business is expanding and a new platform is being developed to support new business models and customers, we are looking to fill a role with focus on integrating a third-party payment processor on the new customer-facing platform.  The platform is positioned to grow and accelerate our current non-regulated Residential Solutions business by expanding out new products and services and targeting new customers.

Responsibilities

• Owns the payment platform implementation, product strategy and roadmap
• Drive out the evolution of payment experiences, optimize systems and platform capabilities that directly influence subscriber growth
• Own the full product lifecycle for the payment platform, including strategy, roadmap, prioritization, execution and launch
• Drive platform capabilities that improve purchase conversion, first payment success, renewal, subscriber retention and long-term revenue performance
• Manages merchant contract negotiations, payment strategies and alternative payments
• Develop in depth understanding of Consumer payment products and serves as a subject matter expert
• Partners with cross functional teams and leaders across the organization to align growth, performance management, and risk management priorities and execution
• Surveys payment industry efforts and peer competitors to identify areas of opportunity
• Manage external vendors responsible for payments end-to-end operations, including processing services and technology providers, card networks, embossing and printing capabilities, and loyalty platforms
• Maintains visibility into industry trends, customer behaviors, new product offerings, new providers and regulatory trends, and areas of focus
• Leads and facilitates group that manages profitable products & services in collaboration with key internal stakeholders and external stakeholders, to create alliances and execute successful customer initiatives.
• Translate business objectives and user needs into business requirements, user stories, target-state process flows, product roadmaps, and delivery artifacts for digital assets and adjacent payments initiatives
• Continually reviews work processes within assigned products, programs and services and takes timely action for improvement                                                  
• Manage the vendor relationships like a business owner with minimal supervision for items like performance standards, quality, timeliness, tracking and reporting, invoicing, equipment operation, customer satisfaction and coordination with program stakeholders

Basic/Required Qualifications

• Bachelor's Degree in Engineering, Business, Finance, or other related degree
• Minimum 5 years related working experience or
• Associate's degree and 7 years of related experience
• In lieu of bachelor's/associates degree, a High School Diploma/GED and 9 years of related work experience

Preferred Qualifications

• Master’s Degree in Marketing, Engineering, or Business Administration
• 7 years of related work experience

Additional Preferred Qualifications

• Experience leading or coordinating cross-functional initiatives, governance routines, and business planning processes.
• Experience with project management, including development of implementation plans, timelines, status reporting, and follow-up routines.
• Strong financial acumen and ability to connect performance insights to business decisions.
• Expert PowerPoint skills, including the ability to translate strategy, data, performance insights, and complex initiatives into clear, compelling executive-level presentation stories.
• Strong collaboration and relationship-building skills across functions and levels of the organization.
• Strong problem-solving, analytical, and decision-support skills.
• Strong organizational and planning skills, with the ability to manage multiple priorities in a dynamic environment.
• Strong written, verbal, and presentation communication skills.
• Demonstrated ability to influence, facilitate, and drive alignment across diverse stakeholder groups.
• Experience preparing executive presentations, business reviews, leadership meeting materials, and strategic updates.
• Systems thinking and ability to connect the dots across functions, priorities, initiatives, and enterprise objectives.
• Experience successfully working in a team environment to achieve shared goals.
• Demonstrated experience in change management, process integration and implementation and supervisory or management experience

Working Conditions

• Hybrid – Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable commute to the designated Duke Energy facility.
• Office Environment

Travel Requirements

5-15%

Relocation Assistance Provided (as applicable)

No

Represented/Union Position

No

Visa Sponsored Position

No. This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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