Full-Time

Support Analyst

Desktop

Confirmed live in the last 24 hours

Squarepoint Capital

Squarepoint Capital

501-1,000 employees

Investment manager with automated trading systems

Financial Services
Data & Analytics

Mid

New York, NY, USA

Required Skills
Microsoft Azure
Communications
Customer Service
Requirements
  • Detailed knowledge and experience in a Microsoft environment supporting Windows 10, Windows Server 2012+, Office Suite including Outlook, Office 365 and Azure, including OneDrive, DLP and SharePoint
  • Detailed knowledge and experience with Active Directory, Group Policy, remote access solutions and software deployment
  • Detailed knowledge and experience installing, troubleshooting and managing desktop hardware
  • Relentless dedication to customer service
  • Works with minimum supervision, proactively follows up on outstanding issues/tickets
  • Ability to handle multiple tasks with changing priorities and capable to handle frequent interruptions positively
  • Strong analytical, prioritizing, interpersonal, problem-solving skills
  • Strong verbal and written communication skills
  • Demonstrated collaborative skills and ability to work well within a team
  • Ability to work in a fast-paced and deadline-oriented environment
  • Self-motivated with critical attention to detail, deadlines and reporting
  • Demonstrated interest in learning about new and emerging technologies
  • Self-directed learner and ability to find solutions to problems they have not encountered before
  • Degree in Computer Science, Engineering or related field or experience
Responsibilities
  • Provide 24x5 support on-site and to a global community of approximately 500 + users as per business requirement
  • Provide on-call weekend support on a rotational basis
  • Manage raised requests and incidents in a timely manner following well-rehearsed internal request runbooks/knowledge based and incident management and request fulfillment processes
  • Partner with Level 2 & 3 internal and external teams/vendors as appropriate to help troubleshoot more complex incidents
  • Provide alert management to pro-actively resolve failure alerts, degraded services and unavailable services through internal monitoring tools
  • Proactively automate common tasks to improve efficiency and increase productivity
  • Collaborate with internal and external teams to develop strategic solutions
  • Perform related duties & responsibilities as requested

Squarepoint is a global investment manager that employs a scientific approach and cutting-edge technology to construct a diverse portfolio of systematic and quantitative strategies. The company specializes in developing automated trading systems that operate across international financial markets.

Company Stage

N/A

Total Funding

N/A

Headquarters

New York, New York

Founded

2014

Growth & Insights
Headcount

6 month growth

0%

1 year growth

1%

2 year growth

6%