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Senior Solutions Architect
Confirmed live in the last 24 hours
Palo Alto, CA, USA
Experience Level
Desired Skills
  • 5+ years of experience managing enterprise SaaS implementation, integration, and/or support projects
  • Hands-on experience with Java, JavaScript, Python, or another scripting/programming languages
  • Good understanding of cloud architecture, various SaaS/PasS technologies
  • Knowledge of REST APIs and security standards (authentication/authorization) & practices
  • Experience with IT, IT Automation, and Technical Support systems is a big plus
  • Familiarity with AI/ML and related technologies
  • Deep knowledge of Customer Success KPIs, flows, activities, and routines, managing large and complex accounts
  • Bachelor's or higher degree in computer science, engineering, or related technical field
  • Outstanding Presentation and Communication Skills: Must be able to present to various persona and levels within our customer organizations
  • A passion for customers and problem-solving, desire to go deep and become familiar with the customer's technical and business environment
  • Comfortable in a startup environment, we move quickly and wear many hats in a dynamic environment
  • Embody strong account management skills; comfortable and seasoned in managing external partners and providing exceptional customer support
  • Lead all necessary onboarding activities: work internal teams for onboarding, education, workshops, escalation management, and other activities to ensure successful customer launch
  • Develop custom workflows based on customers' requirements (requires JavaScript experience)
  • Support enterprise data and technology integrations and help resolve issues quickly
  • Triage any technical issues reported by customers and work with Engineering toward the resolutions
  • Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure customers are leveraging our solution to achieve the highest value
  • Stay current with the most recent changes to our product and educate customers on our offerings and updates
  • Identify and communicate customer's pain points and enhancement requests to the product team
  • Proactively Identify risks and collaborate closely with team members to address all issues to assure fast resolution and high customer satisfaction
  • Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our onboarding processes
  • Measure and report internally and externally on customers project progress, usage, and health KPIs
Company Overview
Aisera offers solutions for IT, HR, customer service, facilities, and cloud operations of companies, businesses, and organizations.