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Customer Success Manager
Federal
Posted on 8/30/2022
INACTIVE
Locations
Washington, DC, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
Sales
Salesforce
Requirements
  • 5+ years of Public Sector customer success experience in SaaS organization
  • Excellent knowledge and experience in Identity and Access Management (IAM) and Security space
  • Strong knowledge of cloud architecture as well as on-premise IT landscape
  • Extensive experience in consulting and implementation of IT systems preferably cloud service and/or identity management
  • Knowledge of enterprise web technologies, security and ground breaking infrastructures
  • Specialized training on support, SAML, security preferred
  • Ability to craft and articulate a roadmap for customer to achieve success
  • Strong communication skills and experience presenting to executive teams
  • Demonstrable ability to lead expansion and adoption into large accounts
  • Experience in Process Improvement, Decision Making, Managing Processes, Planning, Analyzing Information, Developing Standards, Help Desk, Service Excellence
  • Experience of SaaS vendors such as Box, Google Apps, Salesforce, ServiceNow and Workday preferred
  • Bachelor's Degree Preferred or Equivalent Experience
  • Available to travel up to 35%
Responsibilities
  • You will serve as the primary point of contact post sale. And will assume overall customer adoption responsibility
  • Drive customer success strategies and work collaboratively to help them roadmap a solution to achieve their business objectives
  • Develop a trusted advisor relationship with customers and executive sponsors to drive product adoption and ensure they are using the solution to achieve full business value
  • Partner with internal Okta team members to align account activities with the customer's business case and strategy. Work with the sales team to properly sell and position Success Services
  • Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers' needs
  • Educate customers on new features and releases. Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal
  • Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product
Okta provides online identity verification solutions.
Company Overview
Okta provides online identity verification solutions.