Full-Time
WOW Ambassador
Westgate Resorts
1,001-5,000 employees
No salary listed
Entry, Junior
Las Vegas, NV, USA
- Background in customer service
- Experience with Microsoft Office
- Experience with casino software systems
- Manages the WOW Casino Rewards new member enrollment process at kiosks, mobile machine enrollments, and WOW Rewards center; ensuring enrollment targets are met and all customer contact information is collected accurately.
- Engages and educates guests on all aspects of the WOW Casino Loyalty program, highlighting program benefits, promotions, drawings, and special events.
- Assists guests resolving service issues, concerns, and problems to ensure optimal guest satisfaction.
- Identifies guests actively gaming not currently enrolled in WOW Casino Rewards, utilizes tools to locate in the casino, and enrolls the guest in WOW Casino Rewards.
- Maintains and communicates extensive knowledge of all casino events, promotions, drawings, and loyalty programs.
- Recognizes qualified VIP clientele and facilities introduction to host team to develop guest gaming and establish brand loyalty.
- Being a Westgate property ambassador and effectively communicating a multitude of aspects within the property; including live entertainment, hotel happenings, general property information, and special group info.
- Complies with Westgate Las Vegas Resort & Casino standards, guidelines, and objectives and maintains administrative processes to ensure proper planning and efficient operation of department functions.
- Casino industry experience preferred
Company Size
1,001-5,000
Company Stage
Debt Financing
Total Funding
$206M
Headquarters
Fresno, California
Founded
1982
Simplify's Take
What believers are saying
- Expansion into Canada and Mexico positions Westgate for growth in vacation ownership.
- Themed experiences align with the growing trend of experiential travel.
- Nostalgia-driven events attract millennials and Gen Z, boosting engagement.
What critics are saying
- Leadership changes after David Siegel's passing may affect strategic direction.
- Expansion plans could strain resources and operational capabilities.
- Cultural clashes from the acquisition may impact company performance.
What makes Westgate Resorts unique
- Westgate's Elvis-themed events leverage the enduring popularity of Elvis Presley.
- The Imperial Sky Villa offers a unique luxury experience tied to Elvis's legacy.
- Partnership with Las Vegas Aces taps into the growing sports tourism market.
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Benefits
Flexible Work Hours
Company News
Westgate's Year of Elvis Celebration continues with the relaunch of the Imperial Sky Villa—a 13,200-square-foot Sky Villa where the King once called homeTo download High-res images and Video - click here LAS VEGAS, June 9, 2025 /PRNewswire/ -- Westgate Las Vegas Resort Casino proudly introduces its newest luxury accommodation: the Imperial Sky Villa, a reimagined Sky Villa that honors the enduring legacy of Elvis Presley, as part of the resort's "Year of Elvis" celebration marking his 90th birthday
One Night Only — Thursday, July 31, 2025A Spectacular Re-Creation of Elvis Presley's Iconic 1969 Comeback PerformanceTickets Now Available Starting at just $10 | Free Performances from the Cast of The King Comes Home from 9:00 PM - MidnightTo download High-res images and Video - click here LAS VEGAS, April 29, 2025 /PRNewswire/ -- Westgate Las Vegas Resort Casino, the legendary property where Elvis Presley made history, is proud to announce 1969 Live Concert: The King Returns, a special one-night-only concert event set for Thursday, July 31, 2025. As part of Westgate's year-long celebration of Elvis Presley's 90th birthday, this extraordinary performance will authentically recreate his iconic July 31, 1969 concert—the night he made his triumphant return to live performances on the very stage that now bears his legacy
Siegel stepped down as CEO of Westgate last year, and the Orlando timeshare company since significantly reduced its workforce.
Recognition with the ARDA Lifetime Achievement at its annual conference in Orlando honors Siegel's contributions to the growth and evolution of the modern timeshare industry and his philanthropic missionORLANDO, Fla., March 27, 2025 /PRNewswire/ -- This week at its annual industry conference, the American Resort Development Association (ARDA), honored the legacy of David Siegel, Founder and Executive Chairman of Westgate Resorts, for his lasting contributions to the timeshare industry by presenting him with the ARDA Lifetime Achievement Award
Westgate Resorts Founder, David Siegel, receives Lifetime Achievement Award from American Resort Development Association