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Member Service Guide, Remote - May 2022 Start Date
Posted on 2/1/2022
INACTIVE
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
Requirements
  • A strong desire to improve the health care experience: you love to serve and make a difference
  • Proven success in building relationships and trust
  • The ability to adjust your tone and approach to different people
  • The ability to break down and articulate complex information in simple terms
  • Comfort working in a dynamic startup environment
  • Adaptability; processes and workflows may change as we look to improve both the member experience and your experience as a Guide
  • Being able to balance building a relationship with our members and supporting the business
  • Ability to work variable shifts and weekends to support the needs of our Members across multiple time zones (Call Center hours are 8am-9pm EST, 6-7 days/week depending on volume and time of year)
  • You have a minimum of 3 years of experience in a customer- serving atmosphere
  • The ability to comfortably multi- task: you'll be listening, talking and typing all at the same time
  • You're a great team member with a can-do attitude; you're self- reflective
Responsibilities
  • Engaging with members, utilizing technology and data to better understand their needs
  • Developing a solid understanding of our benefit offerings in order to investigate and resolve member questions
  • Breaking down complex health care information so it is clear to our members
  • Supporting members in finding a physician or specialist that's aligned with their values and preferences
  • Documenting accurate information about member needs in our system
  • Listening to members and identifying instances when higher levels of support through our clinical partners is needed
  • Assisting members in optimizing their benefit usage
Desired Qualifications
  • Bilingual in English and either Creole or Spanish is a plus (but not required)
Devoted Health

51-200 employees

Healthcare company serving seniors
Company Overview
At Devoted Health, they want to make healthcare easier, more affordable, and a whole lot more caring.
Benefits
  • Comprehensive health plan
  • 401(k) retirement plan
  • Generous vacation and holiday time
  • Lyra mental health resources
  • Time off to vote
Company Values
  • Members first - Our Members are our #1 priority. Our work puts them first.
  • Resilience matters - Setbacks don't discourage us. We bounce back and keep going.
  • Speed wins - We set clear goals. Get them done. Then repeat.
  • It takes a team - We build diverse teams and believe that we do our best work together.