Business Information Technology Analyst I

Why do you need to choose between doing important work and having a fulfilling life? At Ardent, we have both. Ardent employees are committed to solving our customers’ most difficult problems—and we are committed to the well-being, personal goals, and professional development of our employee. We are “All In.” We put forth our strongest effort possible to get the mission accomplished and we do it together. We respect the skills and experience you bring to the Ardent team. And we provide a rewarding environment to help you succeed. 

We offer highly competitive benefits, professional development opportunities, and an exceptional culture that embraces flexibility, innovation, collaboration, and career growth. A collective service mindset underpins our work, and a shared camaraderie to serve clients, colleagues and our communities set us apart. Our full commitment to being "All In" for our employees and our clients is not just our approach, it is our standard. If this sounds like the perfect fit for you, choose Ardent and make a difference with us. 

Ardent is seeking a Business Information Technology Analyst, Level I to join our team.  

This is a Hybrid / Remote position based in the Washington, DC area. 

Position Description:

Ardent is seeking a Business Information Technology Analyst, Level I. The successful candidate will offer technical and subject matter expertise in the areas of financial and workforce modeling, business transformation, advanced data analytics, and strategy. While specific assignments will vary depending on staffing needs, examples of projects include the following:

• Create application to streamline process for equipment orders from customers on the frontlines and continuously introduce improvements based on assessments.
• Build system to collect, organize, and store information and documentation related to research agenda, serving as an agency-wide tool throughout the entire lifecycle of a research question.
• Develop technology solutions that enhance data management in response to gaps in reporting and monitoring activities.
• Support program introducing mission-critical technology and upgrades, advising on business case and processes, acquisition and procurement, and cost-benefit and financial analyses.

Responsibilities and Duties:

• Analyzes IT systems and its related technical and functional business applications and design specifications.
• Translates detailed design and requirements into application systems roadmaps and solutions.
• Where needed, tests, debugs, and refines applications to produce the required product.
• Prepares required documentation, including both program-level and user-level documentation.
• Enhances system roadmaps and applications to improve performance and add functionality.
• Assists with the analysis of system and information requirements. 
• Aid in the evaluation of problems with workflow, organization, and planning and help in the development of appropriate corrective action.
• Provides analysis and design of business systems, develops, and handles test scripts and service requirements, and works closely with end users on project development and implementation. 
• Advises on all matters, technical and otherwise, involving the security of an information system.
• Demonstrates extensive working knowledge and experience of, but not limited to, JIRA, Confluence, PowerApps, Robotic Process Automation (RPA), SharePoint development (or related tools), relational database environments, structured systems analysis, data modeling, IT engineering, software applications, computer modeling, IT and data security requirements, IT Privacy requirements, IT infrastructure, and IT and data automation.

Requirements: 

• Bachelor’s Degree
• 3-7 years of relevant experience
• Strong Analytical Skills in IT Systems and Business Applications:
  • Proven experience in analyzing technical and functional aspects of IT systems and business applications, particularly in creating design specifications and translating them into actionable roadmaps and solutions.
• Proficiency in Testing, Debugging, and Application Refinement:
  • Demonstrated ability to test, troubleshoot, and improve application performance, with hands-on experience in software development lifecycle practices.
• Experience with Documentation Standards:
  • Skilled in preparing comprehensive documentation for both program-level and end-user purposes, including technical specifications, user manuals, and system workflows.
• Advanced Knowledge of Business System Design and Analysis:
  • Expertise in system design methodologies, structured systems analysis, data modeling, and database environments, with the ability to assess and enhance systems to meet evolving business needs.
• Proficiency with Key Tools and Platforms:
  • Extensive experience with JIRA, Confluence, PowerApps, Robotic Process Automation (RPA), and SharePoint development (or similar tools), with a strong understanding of relational databases and automation technologies.
• IT Security and Privacy Knowledge:
  • Familiarity with IT security best practices, privacy requirements, and data security principles to ensure the protection of information systems within business contexts.
• Effective Problem-Solving Skills in Workflow and Process Optimization:
  • Proven track record in analyzing workflow, organizational challenges, and developing corrective action plans, with the ability to optimize processes for efficiency and effectiveness.

Preferred: Active CBP Clearance

Due to the nature of the work we support, all candidates in consideration for this role must be willing to undergo the government issued background investigation process.

Ardent is an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran’s status, sexual orientation, gender identity or gender expression.