Salary Range: 180000 to 250000 (Currency: USD) (Pay period: per-year-salary)

Work You’ll Do:

• Drive security operations strategy and execution across organization 
• Build and grow Customer Success function for the organization 
• Maximize client retention by implementing customer-focused strategies and ensuring exceptional service delivery. 
• Build and implement operational excellence with collapsed and optimized operational metrics, team runbooks, and organizational structure 
• Advocate for platform requirements to development team consistent with customer experience 
• Demonstrated ability to inherit a long-tenured team transforms the group into a high-performing unit 
• Leverage previous senior management responsibility in private equity/venture-backed startup in a high-growth environment. 
• Provide technical leadership with the skills in experiences acting or supporting a CISO office 
• Collaborate with executive leadership to align operational objectives with overall company goals and vision.  
• Establish and maintain strong relationships with key stakeholders, including clients, vendors, and industry partners.  

What You’ve Done:

• Over 15 years of experience with technical security operations in leadership roles for an MSSP or in an industry 
• Established experience working directly with customers that have utilized SOC, MDR, and Offensive Security services.
• Proven track record of successfully maximizing client retention and achieving operational goals.  
• Strong strategic thinking and problem-solving skills, with the ability to analyze complex situations and develop innovative solutions.  
• Exceptional leadership abilities, with a demonstrated capacity to inspire and motivate teams.  
• Excellent customer facing communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels.  
• Bachelor’s degree in a related field; masters or advanced degree preferred. 

What We Offer:

• Opportunity to work directly with a growing customer base on mission critical cybersecurity needs
• 401(k), including an employer match of 100% of the first 3% contributed and 50% of the next 2% contributed  
• Medical, Dental, and Vision Insurance (available on the 1st day of the month following your first day of employment)  
• Group Term Life, Short-Term Disability, Long-Term Disability  
• Voluntary Life, Hospital Indemnity, Accident, and/or Critical Illness  
• Participation in the Discretionary Time Off (DTO) Program  
• 11 Paid Holidays Annually