Full-Time
IT Support Analyst 1
Posted on 8/21/2026
Velera
Credit union payments platform and fintech
Compensation Overview
$19.18 - $23.99/hr
No H1B Sponsorship
Remote in USA
Remote
Must work core hours in the Eastern (ET) zone.
 Customer Experience & Support (1) |
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 IT & Security (1) |
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- A minimum high school diploma or an equivalent combination of education and experience in Information Technology, Computer Science, or a related field.
- HDI certification is required within one year of hire.
- Provide first-level support through multiple channels for employees and clients, handling resulting incidents and service requests through incident management and request fulfillment processes.
- Provide technical support for issue status, password resets, software issues, system and network status, change inquiries, and general questions via telephone, chat, and ServiceNow.
- Follow knowledgebase articles and solve technical problems involving computer hardware, software, computer devices, components, network devices, and network connectivity.
- Support Microsoft Windows Operating System, Mac OS, desktops, laptops, Microsoft Office products, Microsoft Office 365, and vendor-provided software platforms.
- Use inbound and outbound phone calls, remote access to client personal computers, third-party administration applications, and email to complete support tasks.
- Participate in computer data recovery operations and continuous improvement efforts.
- Serve as the first point of contact for customers seeking technical assistance over the phone or email.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided by customers.
- Walk customers through the problem-solving process.
- Direct unresolved issues to the next level of support personnel.
- Provide accurate information on IT products or services.
- Record events, problems, and resolutions in logs.
- Follow up and update customer status and information.
- Pass customer feedback or suggestions to the appropriate internal team.
- Identify and suggest potential improvements to procedures.
- HDI, Microsoft Certified Professional, Network+, or A+ certification, with HDI certification required within one year of hire.
- One to two years of experience providing IT technical support via phone, chat, and/or email.
Velera is a payments-focused CUSO and integrated fintech solutions provider that serves credit unions and their members, working with more than 4,000 financial institutions across North America to offer an end-to-end product portfolio. Its platform centralizes payment processing and related technology, handling everything from processing to member services so credit unions can keep pace with industry changes and grow. Velera differentiates itself with decades of experience, a dedicated focus on credit unions, and a broad, integrated suite of services designed to move quickly and cover multiple needs in one package. Its goal is to help credit unions grow and better serve their members by delivering scalable, end-to-end payments and fintech solutions that adapt to the evolving financial landscape.
Company Size
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Company Stage
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Total Funding
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Headquarters
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Founded
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Simplify's Take
What believers are saying
- Seven 17 and Cedar Point chose Velera for phased card-processing rollouts in 2026.
- Velera launched Risk Alert Manager on July 28, 2026, after successful pilots.
- August 11, 2026 Digital Asset Lab cohort adds Mastercard, Anchorage Digital, and Stablecore.
What critics are saying
- Brian Caldarelli replaces Chuck Fagan on October 1, 2026, risking execution disruption.
- GTE Financial's 2025 equity dispute signals governance and partner-friction exposure.
- Credit unions can replace Velera with processors like Fiserv or Jack Henry.
What makes Velera unique
- Stellaris and Atmos unify payments, data, risk, and APIs across credit unions.
- Risk Alert Manager integrates Mastercard and Visa fraud response inside one workflow.
- Digital Asset Lab, launched August 2025, positions Velera early in stablecoin infrastructure.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Health Savings Account/Flexible Spending Account
Unlimited Paid Time Off
Flexible Work Hours
Remote Work Options
Paid Vacation
Paid Sick Leave
Paid Holidays
Sabbatical Leave
Hybrid Work Options
Stock Options
Company Equity
401(k) Retirement Plan
401(k) Company Match
Performance Bonus
Profit Sharing
Employee Stock Purchase Plan
Relocation Assistance
Employee Referral Bonus
Student Loan Assistance
Parental Leave
Family Planning Benefits
Fertility Treatment Support
Adoption Assistance
Childcare Support
Elder Care Support
Pet Insurance
Bereavement Leave
Professional Development Budget
Conference Attendance Budget
Training Programs
Tuition Reimbursement
Professional Certification Support
Mentorship Program
Wellness Program
Mental Health Support
Gym Membership
Commuter Benefits
Meal Benefits
Phone/Internet Stipend
Home Office Stipend
Legal Services
Employee Discounts
Company Social Events
Company News
Velera named in U.S. News & World Report's latest Best Companies to Work For. Velera Recognized in U.S. News & World Report's 2026-2027 Best Companies to Work For Tampa, Fla. (Aug. 13, 2026) - Velera, the nation's premier payments credit union service organization (CUSO) and an integrated financial technology solutions provider, today announced it has been named one of the 2026-2027 Best Companies to Work For by U.S. News & World Report, the global authority in rankings and consumer advice. Velera was rated among the top overall companies on factors most heavily considered by job seekers during their employment search. Additionally, Velera was named one of the Best Companies to Work For in the Information Technology industry, as well as in the South. "Credit unions exist to improve the financial lives of the people and communities they serve, and that mission starts with how we care for our own team," said Velera CEO Chuck Fagan. "Creating a workplace where employees feel supported, empowered and connected enables us to better serve our credit unions, partners and stakeholders every day. We're honored to be recognized among the nation's best workplaces and remain committed to fostering a culture where people can grow, innovate and make a meaningful impact." U.S. News' Best Companies to Work For ratings offer a single location for employers, job seekers, budding professionals and HR leaders to see which companies are meeting their employees' needs best. The ratings examine employee sentiment using factors that include quality of pay and benefits, work-life balance and flexibility, job and company stability, physical and psychological comfort, belongingness and esteem, and career opportunities and professional development. "The 2026-2027 job market is rapidly shifting the way employers, employees and job seekers think about work, and subsequently, workplace culture," said U.S. News Vice President of Careers Carly Chase. "The list spotlights companies that scored high on multiple metrics that promote a positive work environment and everyday employee experience." Velera has always been committed to cultivating a diverse, equitable and inclusive organization where differences are embraced and celebrated. Earlier this year, TIME named Velera one of America's Best Private Companies, and Forbes included the company on its list of America's Best Midsize Employers. In 2025, Velera ranked No. 2 in its industry on Forbes' 2025 list of America's Best Employers for Women and earned recognition as one of Newsweek's America's Greatest Workplaces for Gen Z 2025. Velera was also named a Top 25 solution provider in IDC's 2025 FinTech Rankings, which features global technology companies providing solutions to the financial services and fintech industries. To calculate the U.S. News Best Companies to Work For, U.S. News considered private companies that have at least 1,000 employees and more than $500 million in annual revenue, as defined by ZoomInfo, and the 5,000 largest publicly traded companies by market cap. All considered companies were required to have at least 75 Glassdoor reviews written between 2021-2025. Supported by insights from a panel of experts, the methodology also factors in data, including employee sentiment and regulatory enforcement data, gathered from U.S. News' partners Revelio Labs, QUODD, ZoomInfo and Good Jobs First. About Velera Velera is the nation's premier payments credit union service organization (CUSO) and an integrated financial technology solutions provider. With over four decades of industry experience and a commitment to service excellence and innovation, the company serves more than 4,000 financial institutions throughout North America, operating with velocity to help its clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Velera leverages its expertise and resources on behalf of credit unions and their members, offering an end-to-end product portfolio that includes payment processing, fraud and risk management, data and analytics, digital banking, instant payments, strategic consulting, collections, ATM and POS networks, shared branching and 24/7/365 member support via its contact centers. For more information, visit velera.com. About U.S. News & World Report U.S. News & World Report is the global leader for journalism that empowers consumers, citizens, business leaders and policy officials to make confident decisions in all aspects of their lives and communities. A multifaceted media company, U.S. News provides unbiased rankings, independent reporting and analysis, and consumer advice to millions of people on USNews.com each month. A pillar in Washington for more than 90 years, U.S. News is the trusted home for in-depth and exclusive insights on education, health, politics, the economy, insurance, personal finance, travel, automobiles, real estate, careers and consumer products and services.
Velera included on the Forbes America's Best Employers for Women 2026 ranking. * 4 hours ago Tampa, Fla. (Aug. 4, 2026) - Velera, the nation's premier payments credit union service organization (CUSO) and an integrated financial technology solutions provider, today announced it has been named to the Forbes list of America's Best Employers for Women 2026. Velera is one of 700 companies included on the list, ranking in the top 100 of employers overall and 14th in the Banking and Financial Services industry. This marks the third consecutive year the company has been named to the list, underscoring Velera's ongoing efforts to cultivate an inclusive workplace where women are supported in their professional growth and leadership development. Presented in collaboration with Statista, the world-leading statistics portal and industry ranking provider, the 2026 list is based on data collected through online panels, with over 146,000 women working for companies and institutions in the U.S. with at least 1,000 employees over the past three years. Only responses from women were considered. The analysis is based on three criteria: personal recommendations from current employees, public recommendations from previous employees and an index based on the percentage of women among top executives and board directors. These categories were evaluated and combined to create a final score, with companies with the highest scores making the list. "Velera is proud to be recognized as one of America's Best Employers for Women for the third consecutive year," said Velera CEO Chuck Fagan. "This award reflects the experiences of women across our organization and the culture we're committed to building at Velera - one where women have opportunities to grow, lead and succeed." Velera has always been committed to cultivating a diverse, equitable and inclusive organization where differences are embraced and celebrated. Earlier this year, Velera was named one of America's Best Private Companies by TIME. Additionally, Forbes included the company on its 2026 list of America's Best Midsize Employers. In 2025, Velera ranked No. 2 in its industry on Forbes' 2025 list of America's Best Employers for Women and earned recognition as one of Newsweek's America's Greatest Workplaces for Gen Z 2025. Velera was also named a Top 25 solution provider in IDC's 2025 FinTech Rankings, which features global technology companies providing solutions to the financial services and fintech industries. Forbes' full list of America's Best Employers for Women 2026 can be viewed at forbes.com/lists/best-employers-women/. About Velera Velera is the nation's premier payments credit union service organization (CUSO) and an integrated financial technology solutions provider. With over four decades of industry experience and a commitment to service excellence and innovation, the company serves more than 4,000 financial institutions throughout North America, operating with velocity to help its clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Velera leverages its expertise and resources on behalf of credit unions and their members, offering an end-to-end product portfolio that includes payment processing, fraud and risk management, data and analytics, digital banking, instant payments, strategic consulting, collections, ATM and POS networks, shared branching and 24/7/365 member support via its contact centers. For more information, visit velera.com.
Velera included on the Forbes America's Best Employers for Women 2026 ranking. Chuck Fagan Velera, the nation's premier payments credit union service organization (CUSO) and an integrated financial technology solutions provider, today announced it has been named to the Forbes list of America's Best Employers for Women 2026. Velera is one of 700 companies included on the list, ranking in the top 100 of employers overall and 14th in the Banking and Financial Services industry. This marks the third consecutive year the company has been named to the list, underscoring Velera's ongoing efforts to cultivate an inclusive workplace where women are supported in their professional growth and leadership development. Presented in collaboration with Statista, the world-leading statistics portal and industry ranking provider, the 2026 list is based on data collected through online panels, with over 146,000 women working for companies and institutions in the U.S. with at least 1,000 employees over the past three years. Only responses from women were considered. The analysis is based on three criteria: personal recommendations from current employees, public recommendations from previous employees and an index based on the percentage of women among top executives and board directors. These categories were evaluated and combined to create a final score, with companies with the highest scores making the list. "Velera is proud to be recognized as one of America's Best Employers for Women for the third consecutive year," said Velera CEO Chuck Fagan. "This award reflects the experiences of women across our organization and the culture we're committed to building at Velera - one where women have opportunities to grow, lead and succeed." Velera has always been committed to cultivating a diverse, equitable and inclusive organization where differences are embraced and celebrated. Earlier this year, Velera was named one of America's Best Private Companies by TIME. Additionally, Forbes included the company on its 2026 list of America's Best Midsize Employers. In 2025, Velera ranked No. 2 in its industry on Forbes' 2025 list of America's Best Employers for Women and earned recognition as one of Newsweek's America's Greatest Workplaces for Gen Z 2025. Velera was also named a Top 25 solution provider in IDC's 2025 FinTech Rankings, which features global technology companies providing solutions to the financial services and fintech industries. Forbes' full list of America's Best Employers for Women 2026 can be viewed at forbes.com/lists/best-employers-women/.
Velera launches Risk Alert Manager to strengthen fraud detection and response time. * 4 hours ago Tampa, Fla. (July 28, 2026) - Velera, the nation's premier payments credit union service organization (CUSO) and an integrated financial technology solutions provider, today announced its new Risk Alert Manager, a fully integrated risk mitigation solution that allows Velera credit unions to monitor and respond to potential fraud events in near real time. As fraud volume and sophistication continue to increase, financial institutions face mounting pressure to respond before incidents escalate. Yet many existing solutions rely on third parties and ticketing systems, creating delays that prevent teams from acting decisively. With one in ten consumers experiencing card fraud in the past year according to Velera's 2025 Eye on Payments report, financial institutions need tools that put control back in their hands, enabling proactive responses to protect cardholders and operations. Risk Alert Manager was built to meet this need by putting credit unions fully in control of their fraud response. Unlike third-party systems that require multi-step handoffs, Risk Alert Manager unifies data from all cardholder interactions and is powered by Atmos Risk, Velera's unified AI-powered risk platform that enables fraud detection and protection, while enhancing member experience. Risk Alert Manager helps streamline fraud monitoring, reduces lag time and enables immediate actions on at risk accounts - all within one environment that keeps both financial institutions and cardholders informed. Key features include: * Near real-time detection: Allows financial institutions to manage and act on compromised events in near real time using data and intelligence to mitigate risk. * Immediate response: Enables instant action like blocking, unblocking, monitoring, card re-issuance and account memos to mitigate losses. * Multi-channel data integration: Consolidates data from all cardholder interactions to a single, integrated application, ensuring no fraudulent activity goes unnoticed across different channels. * Comprehensive data intelligence: Provides audit history reviews, dashboard analytics and reporting tools to support compliance tracking and decision-making. * Revenue opportunities: Offers premium alert services to help financial institutions strengthen their competitive positioning in the market. "Fraud is evolving faster than ever, and even a single delay can have costly consequences for both credit unions and their members," said Velera Senior Vice President of Risk Solutions Karen Postma. "Velera's Risk Alert Manager empowers financial institutions to act instantly at the first sign of suspicious activity - protecting consumers, mitigating losses and staying one step ahead of emerging threats." Following a successful pilot with select credit unions, Velera will introduce additional features and availability through a phased rollout this year. The current iteration is compatible with both Mastercard and Visa cards, and is designed to scale with financial institutions' evolving risk mitigation needs. About Velera Velera is the nation's premier payments credit union service organization (CUSO) and an integrated financial technology solutions provider. With over four decades of industry experience and a commitment to service excellence and innovation, the company serves more than 4,000 financial institutions throughout North America, operating with velocity to help its clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Velera leverages its expertise and resources on behalf of credit unions and their members, offering an end-to-end product portfolio that includes payment processing, fraud and risk management, data and analytics, digital banking, instant payments, strategic consulting, collections, ATM and POS networks, shared branching and 24/7/365 member support via its contact centers. For more information, visit velera.com.
Velera included in TIME America's Best Private Companies 2026 list. 07/23/2026 12:30 pm TAMPA- Velera has been named to TIME's list of America's Best Private Companies 2026, the CUSO announced. The award is presented in collaboration with Statista, the world-leading statistics portal and industry ranking provider. The award list was announced on July 8 and can be viewed on TIME.com. The America's Best Private Companies 2026 ranking awards the top 500 privately held companies across the United States based on two key dimensions: * Employee Satisfaction: Measured using survey responses from ~217,000 U.S. company employees over three years. It factors in recommendations from current and former employees, plus verified employee ratings across image, atmosphere, working conditions, salary and equality * Company Impact: Assessed via a partnership with Helsinki-based firm The Upright Project, which quantifies a company's Net Impact, defined as the net balance of its societal costs and benefits, across 19 subcategories spanning four pillars: society, knowledge, health and environment Based on the results of the study, Velera said it is honored to be recognized among the top 65 companies on TIME's list of America's Best Private Companies 2026. "This award is especially meaningful, because it reflects two things that have always gone hand in hand for us at Velera: investing in our people and strengthening the credit union movement," said Velera CEO Chuck Fagan. "Every day, our team works alongside credit unions to help them better serve their members and communities. We're proud to foster a culture where talented people can do meaningful work, challenge one another to innovate and help advance an industry built on putting people first." Velera noted it has always been committed to cultivating a diverse, equitable and inclusive organization where differences are embraced and celebrated. Earlier this year, Forbes included Velera on its list of America's Best Midsize Employers. In 2025, the company ranked No. 2 in its industry on Forbes' 2025 list of America's Best Employers for Women and earned recognition as one of Newsweek's America's Greatest Workplaces for Gen Z 2025. Velera was also named a Top 25 solution provider in IDC's 2025 FinTech Rankings, which features global technology companies providing solutions to the financial services and fintech industries.