Full-Time

Business Applications Specialist

Posted on 5/31/2024

Podium

Podium

1,001-5,000 employees

Streamlines local business communications and payments

Consumer Goods

Mid

Remote in USA

Required Skills
Sales
Salesforce
JIRA
Marketing
Requirements
  • Experience with Salesforce Automations
  • Some background in supporting CRM and ERP technologies
  • Passion for delivering valuable, meaningful and data-driven solutions
  • Proficient ability to diagnose system issues based on error codes or screenshots provided by end users
  • Ability to understand and adapt to rapidly changing priorities in a high-growth environment
  • Strong collaboration and problem-solving skills
  • Salesforce administrator experience
  • Salesforce admin certification
  • Experience using or supporting GTM technologies such as Salesloft, Gong, Chilipiper, Calendly, Marketo
  • Experience with Salesforce CPQ/Billing
  • Experience with Jira or other ticket management tools
  • Experience working in a time-sensitive service desk environment
Responsibilities
  • Provide timely operational and technical support for the Revenue Operations team and supported departments (Marketing, Sales, CX)
  • Complete incoming tickets or triage complex requests to the appropriate resources to solve
  • Maintain service level agreements for first response and resolution of submitted tickets
  • Follow established best practices for development and deployment processes across all supported systems (SFDC, Marketo, Chilipiper, Gong, Salesloft, etc)
  • Participate in pre-deployment reviews
  • Perform data manipulation operations in production systems including updates, inserts, and merges)
  • Diagnose and resolve system bugs and issues identified by business and operations teams
  • Implement enhancements to system constructs such as role hierarchies, user interfaces, fields, validations, and automations
  • Monitor performance of supported applications and proactively communicate and resolve identified issues
  • Document bug reports, identify the root issues, and fix or escalate to specialized resources
  • Engage with peers and stakeholders to identify technical debt in your area of responsibility and recommend and prioritize long term solutions

Podium delivers a multi-product platform specifically designed for local businesses, combining AI technologies to enhance communication, facilitate payments, and manage text marketing campaigns effectively. The company's robust features, including review generation, webchat, text messaging, and phone call management, not only optimize day-to-day operations but also drive local business growth. Working at Podium offers the opportunity to contribute to innovative solutions that make significant impacts in how local businesses engage with their customers and manage their services efficiently.

Company Stage

Series D

Total Funding

$425M

Headquarters

Lehi, Utah

Founded

2014

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

-10%

2 year growth

-9%

Benefits

Open and transparent culture

Remote first work setting for Engineering & Product

Great opportunities for career growth

401(k) with a competitive matching contribution plan

Unlimited vacation (yes, we want you to have a work-life balance)

Great medical, dental, vision benefits

Lots of Swag