Full-Time

Agent Experience Manager

Posted on 2/4/2025

Compass

Compass

10,001+ employees

Real estate technology platform for transactions

Enterprise Software
Real Estate

Compensation Overview

$26 - $28Hourly

+ Bonus + Restricted Stock Units

Junior, Mid

Atlanta, GA, USA

This position is 100% in office.

Category
Real Estate
Real Estate Marketing
Required Skills
Zendesk
Salesforce
Customer Service
Confluence

You match the following Compass's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 2-3 years of experience in customer service, training, office management, hospitality, or operations
  • Previous experience in real estate is a plus
  • Previous experience with live or virtual training is a plus
  • Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) is a plus
  • Passion for supporting and serving agents trying to grow their businesses
  • The ability to establish credibility with key agent decision-makers and influencers
  • Great listening skills, connects well with others, and is empathetic of the customer’s pain points
  • A passion for creating community within a space; you encourage in-office interaction, bonding, and engagement
Responsibilities
  • Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings
  • Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions
  • Provide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests
  • Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass
  • Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity
  • Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent
  • Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations
  • Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change
Desired Qualifications
  • Previous experience in real estate is a plus
  • Previous experience with live or virtual training is a plus
  • Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) is a plus

Compass provides a platform that simplifies the process of buying and selling real estate. The platform integrates various tools and services that assist both real estate agents and their clients throughout the entire transaction workflow. Users can access resources that help them navigate the complexities of real estate, making it easier to find and purchase homes or sell properties. Unlike traditional real estate firms, Compass leverages technology to enhance efficiency and effectiveness in transactions, which helps it stand out in a competitive market. The company's goal is to create a seamless experience for everyone involved in real estate, ultimately helping people find their ideal homes.

Company Stage

IPO

Total Funding

$1.5B

Headquarters

New York City, New York

Founded

2012

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Compass's acquisition of @properties expands its domestic and international reach.
  • The launch of Compass One strengthens agent-client relationships and drives repeat business.
  • Compass's platform can integrate VR and AR for enhanced property viewing experiences.

What critics are saying

  • Compass faces competition from Christie's International Real Estate's expansion into luxury markets.
  • The $444 million acquisition may strain Compass's financial resources and integration capabilities.
  • Compass One may encounter user adoption challenges and technical issues affecting client satisfaction.

What makes Compass unique

  • Compass offers an end-to-end platform for real estate transactions.
  • Compass One connects agents and clients in real-time for seamless communication.
  • Compass is the largest residential real estate brokerage in the U.S. by sales volume.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Retirement Plan

Health Savings Account/Flexible Spending Account

Life Insurance

Disability Insurance

Family Planning Benefits

Fertility Treatment Support

Mental Health Support

Pet Insurance

Commuter Benefits

Performance Bonus

Employee Stock Purchase Plan

INACTIVE