Full-Time
Service Advisor
Gage Marine
Compensation Overview
$23/hr
Delavan, WI, USA
In Person
Category
 Administrative & Executive Assistance (2) |
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Required Skills
Sales
Customer Service
Requirements
- Customer service or sales-related background is preferred.
- A professional appearance and positive attitude toward all customers are required.
- The ability to communicate at a high level, both verbally and in writing, is required.
- Strong organizational and computer skills are required.
- The candidate must be team-oriented, self-motivated, and process-driven.
- Dockmaster knowledge is a plus.
- A valid driver's license is required.
- The candidate must be able to pass a pre-employment background and drug screen.
Responsibilities
- Serve as the main point of contact for valet customers.
- Communicate job details and priorities to technicians.
- Write work orders and assist the service manager with customer billing.
- Assist customers with program sign-up, process billing, and maintain accurate records.
- Initiate work orders and maintain control until they are closed and invoiced.
- Schedule service work appropriately.
- Track job status and progress, and communicate proactively with customers and employees.
- Return phone calls and emails promptly.
- Dispatch tickets to the appropriate technicians.
- Create and update work orders with proper documentation.
- Explain work to customers over the phone or during walkarounds.
- Ensure parts are available for jobs before dispatch.
- Ensure work is approved.
- Track open work orders in the scheduling system.
- Follow up with technicians and customers on progress.
- Pre-sell and proactively suggest additional work.
- Perform work-order audits to verify that all lines are addressed, pricing is accurate, and parts and subcontracted work are billed.
- Pre-deliver closed work orders over the phone and answer customer questions.
- Follow up with customers regarding future work.
- Maintain neat and clean service facilities and equipment.
- Read work-order requests and ensure boats are efficiently moved for rigging, pre-owned technicians, and haul-launch schedules.
- Apply original equipment manufacturer and recommended maintenance schedules for boat engines and products.
- Handle service department filing and records.
- Write up service bulletins for engines and boats and generate repair orders.
- Provide proactive and routine communication to support customer satisfaction with performance, products, and services.
- Greet, welcome, and direct clients to appropriate locations and amenities.
- Operate the main telephone line by answering calls promptly, transferring calls, and taking and communicating messages.
- Support Gage Boat Club customers when the lead is off or unavailable.
Desired Qualifications
- Customer service or sales-related background.
- Dockmaster knowledge.