Resident Services Coordinator

Description

Job Title: Resident Services Coordinator
Department: Property Management
Reports To: Property Manager and Regional Manager
Location: TBD
FLSA Status: Non-Exempt/Hourly 

Position Summary:
Celtic Property Management is seeking a dedicated and resourceful Resident Services Coordinator (RSC) to support residents and strengthen our communities. This position plays a critical role in helping residents maintain housing stability, promoting wellness, and building positive connections within the property. The RSC acts as a liaison between residents, onsite management, and local service providers. This role also supports operational goals through regular home inspections and the marketing of available units.

Key Responsibilities

• Establish and maintain relationships with residents to assess needs and connect them to appropriate community resources.
• Coordinate on-site resident programs including health screenings, employment workshops, financial literacy sessions, and seasonal events.
• Maintain and regularly update a resource directory of local support agencies (e.g., food banks, healthcare, transportation).
• Assist residents in crisis situations by providing referrals, follow-up, and advocacy when needed.
• Collaborate with property management to resolve resident concerns and support a safe, respectful living environment.
• Maintain accurate, confidential documentation of all resident interactions and referrals in accordance with privacy and funding requirements.
• Conduct routine unit inspections daily, ensuring each unit is inspected at least once per quarter.
• Photograph vacant units using a 360-degree camera for virtual marketing tours.
• Assist with the preparation of compliance and funding reports, as needed.
• Promote community engagement through resident newsletters, bulletin boards, flyers, and resident meetings.

Qualifications

• Bachelor’s degree in Social Work, Human Services, Psychology, or related field preferred.
• Minimum 2 years of experience in social services, case management, housing support, or community outreach.
• Strong interpersonal and communication skills, with the ability to work sensitively with diverse populations.
• Self-motivated with the ability to manage time effectively and work both independently and collaboratively.
• Working knowledge of local resources and support services.
• Proficient in Microsoft Office (Word, Excel, Outlook) and basic data entry.
• Bilingual (English/Spanish) strongly preferred.

Physical Requirements

• Ability to sit, stand, walk, and navigate the property throughout the workday.
• Occasionally lift or move items up to 25 pounds.
• Comfortable working in residential environments including resident units, offices, and outdoor spaces

Compensation & Benefits:

• Competitive hourly pay
• Health, dental, and vision insurance
• Paid time off and holidays
• Professional training and advancement opportunities

Work Schedule:
Full-time; Monday – Friday, with occasional evenings/weekends as needed