Job Description

***IMPORTANT NOTE: Only those currently serving as a permanent or probable permanent Computer Associate (Software) III will be considered***


The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers by providing 1.1 billion gallons of high quality drinking water, managing wastewater and stormwater, and reducing air, noise, and hazardous materials pollution. DEP is the largest combined municipal water and wastewater utility in the country, with nearly 6,000 employees. DEP’s water supply system is comprised of 19 reservoirs and 3 controlled lakes throughout the system’s 2,000 square mile watershed that extends 125 miles north and west of the City.

The Bureau of Wastewater Treatment (BWT) is responsible for the operation and maintenance of all facilities related to the treatment of sewage within the five boroughs of the City. This includes 14 wastewater treatment plants, sludge dewatering facilities, collections facilities (pumping stations, combined sewer overflow retention facilities, regulators, tide gates, etc.), wastewater laboratories and harbor vessels.

The IT Support Specialist will work under the supervision of the Division Chief of IT Support and be responsible for providing desktop and mobile device support for the bureau’s clients and executive administration. The ideal candidate will have 3-5 years’ experience in providing technical support for large organizations, strong knowledge of basic computer functionality and Office365/OneDrive/MS Teams, as well as strong communication and customer service skills.

The IT Support Specialist will be required to work with Windows 10, Windows 11, and Windows servers, as well as perform software installation and support, hardware and software troubleshooting, and technology training for clients. Other duties include but are not limited to:

- Assisting with complex troubleshooting and repair activities
- Ordering and maintaining inventory of spare parts and equipment
- Reviewing and monitoring ticket queues for reporting to clients and operations management
- Imaging PCs with the correct software for departments
- Active Directory administration
- Adhering to client corporate policies, procedures and required training
- Managing day-to-day activities associated with assigned tickets
- Maintaining an asset database and inventory of IT equipment
- Issue escalation and resolution
- Internal organizational communication and updates
- Interaction with relevant project managers on new IT projects
- Participating in and prioritizing activities to minimize impact on business
- Managing special projects as assigned.

Qualifications

1. A baccalaureate degree from an accredited college including or supplemented by 24 semester credits in computer science or a related computer field and one year of satisfactory full-time computer software experience in computer systems development and analysis, applications programming, database administration, maintenance and support, systems programming, data communications, mainframe development, mobile development, web development and design; or

2. A four-year high school diploma or its educational equivalent and five years of satisfactory full-time computer software experience as described in "1" above; or

3. Education and or/or experience equivalent to "1" or "2" above. College education may be substituted for up to two years of the required experience in "2" above on the basis that 60 semester credits from an accredited college is equated to one year of experience. In addition, 24 semester credits from an accredited college or graduate school in computer science or a related field, or a certificate of at least 625 hours in computer programming from an accredited technical school (post high school), may be substituted for one year of experience. However, all candidates must have at least a four-year high school diploma or its educational equivalent and at least one year of satisfactory full-time experience as described in "1" above.