Full-Time
Customer Service Manager
Hospitality Airport Lounge
WSH Group
Operates food services and hospitality brands
No salary listed
Senior, Expert
Feltham, UK
In Person
- Previous experience commensurate with role
- Have a contagious passion for food and customer service
- You draw satisfaction from managing, training, and supporting a team
- Financially astute, you are very analytical and know how to create and maintain budgets and drive commercial performance
- Excellent delegation and influencing skills
- Ability to prioritise multiple projects in a fast-paced, multi-faceted, creative environment and able to work well under pressure
- Meticulous organisational abilities; high attention to detail
- Concise and effective verbal and written communication
- Ability to adapt to challenges and opportunities with a solution-oriented perspective
- Excellent strategic thinking and critical reasoning skills
- Works according to the BaxterStorey core values
- Lead, inspire, collaborate and support your direct reports to deliver consistently exceptional standards
- Build positive, credible and collaborative relationships & communication methods with clients and other key stakeholders in the business
- Continually look to develop your team through mentoring, training, recognition, and empowerment
- Create a culture of excellence with your team, continually striving to push the boundaries of brilliance through natural caring service, obsessive food standards and innovation
- Achieve business critical KPI's including Health and Safety, Sustainability, Financial and Governance
WSH Group operates in the food services and hospitality sectors, focusing primarily on contract catering. The company provides food services to a diverse range of clients, including businesses, schools, and various organizations. Its portfolio features well-known brands like BaxterStorey, Benugo, and Searcys, each catering to different market segments such as corporate dining and public restaurants. WSH Group emphasizes high-quality food and service while effectively managing costs. A key aspect of their approach is a commitment to using fresh, seasonal, and locally sourced ingredients, which sets them apart from competitors in the industry. The company's goal is to deliver exceptional dining experiences while maintaining a strong focus on sustainability and quality.
Company Size
N/A
Company Stage
N/A
Total Funding
N/A
Headquarters
Reading, United Kingdom
Founded
2011
Simplify's Take
What believers are saying
- Growing demand for plant-based options aligns with WSH's sustainability goals.
- Digital ordering systems can enhance WSH's customer experience and operational efficiency.
- Interest in food waste reduction supports WSH's cost management and sustainability efforts.
What critics are saying
- Rising costs of locally sourced ingredients could impact WSH's profit margins.
- Subscription-based models like Mosaic may face resistance from traditional clients.
- Labor shortages in hospitality could lead to operational challenges and increased costs.
What makes WSH Group unique
- WSH's commitment to fresh, seasonal, and locally sourced ingredients sets it apart.
- The launch of Mosaic offers flexible, subscription-based catering solutions post-Covid.
- WSH's diverse brand portfolio caters to various segments, from corporate dining to cafes.
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Benefits
Flexible Work Hours
Company News
As part of their ESG commitments, WSH launched a 'Supplier Code of Conduct' in which 11 targets were set in a bid to continually raise the bar on sourcing standards and transparency across the foodservice supply chain.
Westbury Street Holdings launched Mosaic, a subscription-based contract catering model, as part of a move to offer clients flexible solutions in a post-Covid workplace.