Business Office Associate
Posted on 3/3/2023
Oakland, CA, USA
Experience Level
Desired Skills
Customer Service
  • The ability to be able to work evenings and weekends. Our office is open Monday to Saturday 10 - 8pm and Sunday 11 - 7pm
  • Ability to multitask in a fast-paced, high volume environment
  • A keen eye for detail; thoroughness is critical
  • Customer facing experience with a high level of professionalism
  • Must be able to communicate effectively in all forms of communication including email, text and in-person
  • Ability to read and interpret documents such as sales agreements, tax and title documents, and procedure manuals
  • Processes vehicle titles with precision and accuracy
  • Understands and follows corresponding state titles processing guidelines
  • Responds to customer inquiries via email, texts and phone requests in a professional and timely manner
  • Provides customer service by greeting customers and guiding them through the paperwork process
  • Verifies legal transfer of documents for the Department of Motor Vehicles for all states
  • Completes administrative tasks to support all store departments
  • Issues payments for vehicles acquired
  • Manages daily deposits that include Brink pick-ups
  • Prepares outgoing FedEx and USPS shipments
Desired Qualifications
  • Previous automotive dealership experience in a similar role; deep understanding of all aspects of finance and paperwork related to delivering vehicles to customers
  • Experience using DMV processing services (Dealertrack, DMVdesk, etc)
  • Understanding of DMV laws, regulations, processes, and forms necessary to facilitate vehicle transactions
  • Experience with DMV titling and preparing documents
  • Experience with Salesforce and Hubspot

501-1,000 employees

Used car online marketplace
Company Overview
Shift's mission is to make buying and selling cars fun, fair, and accessible to everyone. The company is transforming the used car industry with a technology-driven, hassle-free customer experience.
  • Flexible work schedule
  • Generous parental leave
  • Remote work program
  • Health insurance benefits
  • Generous PTO
  • Company equity
Company Core Values
  • Fueled by customers
  • Ride together
  • Be the driver
  • Go the extra mile