Full-Time

Support Engineer

Confirmed live in the last 24 hours

Blueprint Technologies

Blueprint Technologies

501-1,000 employees

Technology solutions for digital transformation

Consulting
Enterprise Software

Compensation Overview

$55k - $62kAnnually

Entry, Junior

Bellevue, WA, USA

Position requires onsite presence in Bellevue, WA.

Category
Customer Support
Customer Success & Support
Required Skills
Customer Service

You match the following Blueprint Technologies's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Associate’s or Bachelor’s degree in a related field is required.
  • 2+ years of experience interacting with customers, including handling customer service and sales tasks.
  • 2+ years of project management or planning experience.
  • 2+ years of demonstrated written and verbal communication expertise.
  • Proven ability to collaborate within a diverse and inclusive environment.
  • Flexibility and adaptability to handle priorities and project changes.
  • Outgoing and energetic personality, bringing enthusiasm to a team environment.
  • Strong business acumen and ability to understand customer needs.
Responsibilities
  • Provide technical assistance to customers, addressing inquiries and resolving issues related to software or hardware operations.
  • Engage with customers, including high-profile clients, to deliver exceptional service and maintain strong relationships.
  • Install software or conduct hardware testing remotely as needed.
  • Monitor system performance, enter commands, and identify and address errors to ensure proper functioning.
  • Maintain detailed records of transactions, troubleshooting steps, and remedial actions taken.
  • Read technical manuals, confer with users, and perform diagnostics to investigate and resolve issues.
  • Collaborate with internal teams to improve processes and deliver high-quality solutions.
Desired Qualifications
  • Technical and/or Program Management Certifications are a big plus.
Blueprint Technologies

Blueprint Technologies

View

Blueprint Technologies provides technology solutions that assist companies in enhancing their operations through digital transformation. They work with organizations to develop and implement digital strategies that include new products, services, and business models, all while prioritizing customer experience. Their team, composed of engineers and scientists, focuses on automating processes and improving information management to help businesses become more agile and reliable. This enables organizations to make informed decisions. Blueprint stands out from competitors by having a strong track record in various billion-dollar industries and by being highly dedicated to client needs. Their goal is to guide companies toward a successful digital future, ensuring they achieve immediate results and long-term value.

Company Stage

N/A

Total Funding

N/A

Headquarters

Bellevue, Washington

Founded

2005

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for cloud-native solutions aligns with Blueprint's digital transformation focus.
  • AI-driven customer experience solutions enhance Blueprint's modernized organization offerings.
  • Edge computing expansion benefits Blueprint's real-time data processing and analytics solutions.

What critics are saying

  • SIG's acquisition of Excelicon threatens Blueprint's market share in IT modernization.
  • Rapid technological advancements may outpace Blueprint's current data analytics offerings.
  • Economic fluctuations could impact Blueprint's growth, given its rapid expansion history.

What makes Blueprint Technologies unique

  • Blueprint excels in digital transformation with a focus on customer experience.
  • The company offers state-of-the-art software solutions with immediate impact and tangible value.
  • Blueprint's presence in Bellevue, Dallas, and Charlotte enhances its service delivery capabilities.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

401(k) Retirement Plan

Flexible Spending Account