Job Description

We’re not yesterday’s IT department, we’re Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. 

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them. 

We are currently hiring for two different roles within the security organization in Digital Technology. 

The Global Incident Response (GIR) team consists of three units: Triage, Incident Response and Incident Command. The intern will be on the Global Triage team which is responsible to provide continuous monitoring of correlated security event feeds and the appropriate triage and escalation in case of an identified security incident. Triage team is the primary contact for any suspected security incident and works together with the Incident Response team on resolving incidents and remediating threats across ServiceNow enterprise.

You will be joining the Triage team as an Information Security Analyst Intern monitoring the tools and systems that defend ServiceNow’s production and corporate environment. In this role you will:

• Define relationships between seemingly unrelated events through deductive reasoning, come up with ways to do things faster, better and more effectively while maintaining a laser focus on quality.
• Work on a geographically diverse team to respond to threats that may arise against our infrastructure, and track incidents to closure, working across functional teams.
• Assist with the deployment, integration and initial configuration of new security solutions or enhancements to existing security solutions; including network, and systems to improve overall platform security.
• Engage an escalation point of contact in the On-Call rotation, to ensure that Global Incident Response team can respond to priority incidents in a timely manner

ServiceNow is looking to expand its Threat Intelligence team with an Information Security Analyst intern. You will be responsible for assisting with the collection, analysis, and reporting related to cyber threats. A successful intern will be customer-oriented, results-driven, and passionate about delivering high-quality intelligence products that will impact the organization.

Responsibilities

• Daily monitoring and analyzing cyber threat related and geopolitical events for impact on the business
• Assist in processing open source and closed source intelligence reports.
• Identify and tag threats in various open and closed sources
• Support security incident response investigations by adding context to observed attacks.
• Participate in Weekly Threat Intelligence Briefs detailing latest industry trends
• Keep service delivery documentation updated an in line with compliance requirements
• The Intern will be provided on the job training for delivering high value threat information that is to be shared with risk management specialists, security professionals and policy makers

**location for each role will be discussed during the interview process

Qualifications

• Actively enrolled in an accredited university as a full-time student and pursuing a Bachelors degree in Information Systems, Information Technology, Cybersecurity, Computer Science, or related degree programs
  • Graduating December 2023, or later
  • Able to work full time for 12 weeks during the summer (May – September)
• Completed coursework in IT/Security, including a basic understanding of networks and Windows and Linux operating systems 
• Knowledge of emerging cyber trends and risks
• Knowledge of latest attack vectors, threat tactics, and attacker techniques, preferred
• Approach problems and projects with a high level of professionalism, objectivity, and has an open mind to innovative ideas and solutions
• Strong analytical skills and high attention to detail 
• Demonstrated well-developed written and oral communication skills 
• Customer service experience 
• Flexible and open-minded about learning about larger Security organizations 
• Prior experience in web security/strong familiarity with OWASP, preferred
• Previously managed a bug bounty or responsible disclosure program, preferred
• Understanding of web and mobile application security assessment techniques, preferred
• Security certifications a plus.

For positions in California (outside of the Bay Area), we offer a base pay of $36.78/hour, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans (subject to eligibility requirements), including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.  Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.