Commercial Director

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.

Toptech Systems is a global industry leader in automation and data management services. All hardware and software products are designed in-house, allowing us to provide excellent customer service to our clients at all levels of the supply chain.

Position Summary

The Commercial Director is a key member of the Toptech Systems’ Leadership Team and will be based in Longwood, FL. The Commercial Director is responsible for developing and executing commercial strategy for all products and services across direct and indirect sales channels. This role leads sales growth initiatives, develops strategic customer and partner relationships, and drives market expansion while ensuring alignment with organizational objectives. The position provides leadership to a geographically dispersed sales and marketing team across the United States and Europe (Antwerp, Belgium).

Primary Responsibilities include the following (in no specific order) 

• Provides leadership to the organization and support to the senior staff on strategic, cross-functional, and change initiatives.
• Participates in long term business plan development (STRAT), AOP (Annual Operating Planning), forecasting, Goal Deployment, MBR (Monthly Business Review), talent development (OTC), and strategic planning as requested.
• Collaborates with the VP / General Manager to foster a culture built on Transformational Leadership with focused attention on Change Management best practices.
• Responsible for developing sales plans and growth strategies, including channel and territory, to achieve revenue plan for the business.
• Sets long and short-range goals, quotas and budgets for all Account Sales Managers, Business Development Manager and Marketing Manager.
• Guides Sales team to develop customer playbooks and communication strategy.
• Works closely with Account Sales Managers to ensure effective allocation of commercial resources and travel expenditures in support of customer engagement and revenue growth.
• Facilitates training for Account Sales Managers as needed to increase sales and service levels.
• Works with Business Unit leadership and marketing to develop policies regarding contractual agreements, technical support, and training.
• Monitors and evaluates product sales, competitor activity, and overall market conditions and reports findings to Business Unit leader and Product Management to influence Product Roadmap priorities.
• Provides annual and rolling 12-month forecasts by units and dollars, by region, and by distribution partner and direct customers with input from all Account Sales Managers.  Quarterly forecasts as needed by product or market segment.
• Participates and/or leads Kaizen / Rapid Improvement events that are focused on proposal to cash processes to optimize operations by eliminating waste.
• Develops weekly management processes focused on indicating the level of traction and progress made toward monthly, quarterly and 6 month rolling goals.  Leads commercial “war room” process focused on increasing share of new products and within new markets. Ensures accurate and up to date information is included in the CRM (Microsoft Dynamics).
• Partners closely with Professional Services teams across Toptech Systems to align commercial and customer success objectives. Cultivates an inclusive, high-performance culture through coaching, talent development, succession planning, and accountability. Leads and develops sales and service teams while implementing customer-facing metrics and performance goals that support revenue growth and improve customer satisfaction.
• Participates in industry functions that create higher market awareness of Toptech Systems and products.  Creates sales strategies for entering new markets and expanding our current markets.
• Works closely with Marketing to identify market opportunities that feed the innovation process and push and pull programs to drive demand.
• Extends a large amount of focus on developing global channels to increase share and grow our eco-system of solutions (Deployed Terminal Automation Software - TMS, Hosted Software - Load2Day, Hardware - Multiload) into various horizontal markets.  Works closely with the channel partner managers and marketing personnel to develop relationships and programs that enhance our value and explore new ways to enter developing markets while maximizing current markets.
• Sets and monitors pricing policies that maximize stakeholder returns while increasing market share in conjunction with Product Management.
• Works closely with finance and operations to ensure sales, OTD, quality and accounts receivable targets are met.
• Conducts ongoing performance management, coaching, feedback, and annual Organizational Talent Cycle (OTC).
• Follows company policies, procedures, and instructions.
• Other items as requested by VP/General Manager.

Accountability Measures:

• Develops and executes the commercial strategy to achieve revenue growth, profitability, market share expansion, and customer retention objectives.
• Identifies emerging market opportunities and translates customer insights into strategic business recommendations.
• Metrics / KPI’s – Meet or exceed targets for sales, while upholding the highest ethical standards and abiding by the IDEX Standards of Conduct and Business Ethics Policy.
• Ensure customer information in CRM and ERP systems is accurate, current, and supports effective customer management, forecasting, and reporting.
• Timely accomplishment of above listed responsibilities while maintaining budget constraints.
• Commercial Strategy
• Market Expansion
• Revenue Growth
• Forecast Accuracy

Qualifications

• Bachelor's degree or equivalent experience.Advanced degree a plus.
• 10+ years of progressive sales, business development, or commercial leadership experience, including experience leading remote teams.
• Ability to travel domestically and internationally up to 30% of the time based on business needs.
• Demonstrated experience developing commercial strategies, managing sales pipelines, forecasting revenue, and leading channel partner relationships.
• Experience managing large global Fortune 100 accounts.
• Experience selling highly technical software and electronic hardware solutions.
• Experience setting up new channels to market a strong plus.
• Bilingual in Spanish a strong plus.
• Global experience a plus.

Key Competencies

• Ability to travel as required
• Strategic thinking
• Commercial acumen
• Change leadership
• Data driven decision making
• Excellent interpersonal & communication skills
• Problem solver with excellent technical ability
• Self-motivated & action oriented
• Cross-functional collaboration
• Talent development
• Customer focused
• Negotiating skills & influence
• Drive for results

Applicants must be authorized to work for any employer in the U.S. Toptech Systems will not sponsor an employment visa for this role.

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

IDEX is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.

Attention Applicants:  If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at [email protected] for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.