The Solutions Consultant plays a critical role in the 3Play sales process by differentiating our technology solutions, ensuring that customers understand the “art of the possible” with 3Play, and supporting the launch of the customer’s initial use cases to maximize customer value realization. 

As a Solutions Consultant, your primary responsibilities will be to curiously engage with existing and potential customers to understand the client’s business objectives and technical requirements and design a solution utilizing the 3Play platform & products to help clients attain their goals.

Video content is everywhere, and digital accessibility solutions are critical for media and entertainment companies, corporations, and colleges and universities. Our solutions provide everything needed to create accessible and engaging content.

 Duties and Responsibilities 

• Serve as technical lead during the sales cycle, including discovery, product demos, RFP and RFI support, security reviews, solution design, statement of work preparation, and scope estimation.
• Design overall solutions, including the development of workflow concepts, appropriate documentation, and presentation of technical material to our customers.
• Collaborate with Sales Enablement and Product Marketing to train sales and account management teams on new product and technical functionality and contribute to related enablement materials, content, and programs.
• Onboard new customers and new groups to the 3Play platform with the goal of delighting customers and accelerating value recognition.
• Document solution design to support a smooth transition post-sale for the sales, account management, customer success, and product and operations teams.
• Liaise with the product & account management teams where necessary to ensure the solution is implemented correctly and meets the agreed upon user acceptance testing standards specifications.
• Manage customized demos and account walkthroughs while highlighting 3Play’s differentiated platform areas.
• Partner with Sales teams to share the voice of customer product requirements for development and product roadmap considerations. 
• Diligently participate in internal opportunity reviews to understand the requirements needed to win the business from a product and pricing perspective.
• Act as a trusted advisor to the prospect or customer throughout the buyer journey.

Position Requirements 

• 3+ years of related work experience in a technology company.
• Experience in pre-sales support, technical consulting, solution design, project envisioning, planning, development, deployment, and management.
• Proven success consulting with clients on technology implementation and system integration projects.
• Direct experience with enterprise SaaS technology, SOA, REST-style APIs, ETL, and handling data/content exchange with video platforms and content management systems.
• A natural problem solver with a love for technology who can work in a fast-paced environment and manage competing priorities.
• Exceptional communication skills.
• Experience in a start-up technology company is an asset.
• A bachelor’s degree in engineering, computer science, or other technology is preferred.

About the Company

3Play Media is a rapidly growing, profitable technology company with a startup culture making a significant impact on the way people consume online media. We provide premium captioning, transcription, audio description, and translation solutions to over 5,000 higher ed, enterprise, media, and government customers. Our goal is to simplify the workflow through flexible APIs, a secure online account system, and integrations with a multitude of video players, platforms, and lecture capture systems. We got our start in 2008 out of MIT Sloan, and we are based in Boston, MA.

Work Environment

We have an awesome work environment! Our team is hard-working, laid-back, and fun. There are no politics or wasteful meetings, and projects get done quickly and efficiently. The team is dedicated to building a successful company. We have a spacious office with lots of natural light located in the North End. The work we do is fun, engaging, and gratifying. Your work will have a direct impact on our company’s success.

Location 

3Play Media is located in Boston, MA –  North Washington St on the Green & Orange line near North Station. We are in the heart of Boston’s thriving North End District. We are located near some of the best restaurants and surrounded by Boston’s buzzing tech scene. 

Perks

• Professional growth and development opportunities
• Competitive compensation 
• Medical, Dental, and Vision benefits
• 401K matching program
• Paid vacation, birthday, volunteer days, and sick leave
• Disability and life insurance 
• Charitable contribution matching program 
• Company-sponsored social events
• Snacks and beverages provided