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Customer Solution Partner Director
Confirmed live in the last 24 hours
Denver, CO, USA
Experience Level
Desired Skills
  • Ensure that all prospects receive a presentation/discussion on the Value Services organization and structure which is intended to inspire confidence in Coupa's Customer Focus
  • Act as a liaison with the many Coupa implementation partners and Coupa Sales teams to ensure that the right mix of skills, tenure, and culture fit the customer's implementation needs
  • Lead scoping discussions across all Coupa Modules either solely or with partners to ensure that customers participate in scoping discussions and decisions. Additionally, use these sessions to steer customers to optimal adoption paths
  • All Coupa projects include Coupa Experts, the CSP will identify the correct mix of
  • Expertise to augment Coupa partners or to lead projects. The CSP will support the process of proposing, refining, and SOW creation for these tasks
  • CSPs will support the RFP process as it pertains to implementation scope and will provide estimates and/or content
  • CSPs will take on internal special projects in areas focused on scaling and operationalizing the practice
  • 5+ years working in a similar role selling consulting projects, solutions or managed services for a Software/SaaS firm
  • Must have structured and sold medium to large services engagements with global 2000 customers
  • Extensive, relevant experience of selling professional services to executive level prospects
  • Credibility at all levels and evidence of building strong relationships internally and with the customer and partners
  • Structured and rigorous yet able to take risks where necessary & solutions-minded
  • Possess a strong service orientation and finds challenge in problem-solving complex situations
  • Strong knowledge of tools including SFDC, Excel, OpenAir or similar
  • This role reports to the Vice President Customer Solutions for North and South America
  • Experience of delivering similar size engagements
  • Strong product knowledge of Coupa or similar solution
  • Good knowledge of procurement processes
  • English with Spanish and/or Portuguese language capabilities a plus
  • Regular Travel will be required and will be largely confined to the region on an as needed basis
  • CSPs must be excellent at time management, able to handle multiple concurrent work engagements, has the business acumen to drive prioritization of work assignments, be creative problem solvers, and have excellent verbal/written communications skills
Coupa Software

1,001-5,000 employees

Business spend management
Company mission
Coupa wants to transform the way that businesses manage their spend.
  • Insurance Package
  • Family Support
  • Legal Assistance
  • Student Loan Assistance
  • Employee Assistance
  • Discounts
Company Values
  • ENSURE CUSTOMER SUCCESS: Obsessive and unwavering commitment to making customers successful.
  • FOCUS ON RESULTS: Relentless focus on delivering results through innovation and a bias for action.
  • STRIVE FOR EXCELLENCE: Commitment to a collaborative environment infused with professionalism, integrity, passion and accountability.