Customer Support Assistant

Job Description

Job Description

We are seeking a highly organized and customer-oriented Customer Support Assistant to join our growing team. In this role, you will serve as a key point of contact for clients, assisting them with inquiries, resolving issues efficiently, and maintaining a high standard of service. You will work closely with internal teams to ensure customer satisfaction and contribute to continuous improvement efforts.

Responsibilities

• Respond to customer inquiries via phone, email, and internal ticketing systems in a timely and professional manner

• Identify, troubleshoot, and resolve client issues or escalate them to the appropriate department

• Maintain accurate records of customer interactions and transactions

• Collaborate with other departments to streamline communication and resolve complex cases

• Assist in onboarding new clients by providing information and support

• Monitor feedback and identify opportunities to improve the customer experience

• Perform administrative tasks related to customer service as needed

Qualifications

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree is a plus

• Previous experience in a customer support or administrative role preferred

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Proficiency in using office software and CRM tools

• Ability to manage time effectively in a fast-paced environment

• Positive attitude and a team-oriented mindset