Full-Time

Senior Quality Engineer

Customer Complaint Management

Posted on 9/15/2025

Continental

Continental

10,001+ employees

Automotive technology provider for mobility

No salary listed

Dover, NH, USA

In Person

No relocation provided.

Category
QA & Testing (1)
Requirements
  • Bachelor‘s Degree in Mechanical, Mechatronic Engineering, equivalent or related field.
  • 5+ years of experience in quality management.
  • Understanding of quality systems, IATF 16949 & CSR.
  • Understanding and Knowledge of quality tools and standards such as APQP/PPAP, FMEA, MSA, SPEC.
  • Understanding and knowledge of problem-solving methodology including: 8D Methodology, Ishikawa/5 Why.
  • Good interpersonal and communication skills to interact with internal and external stakeholders, including suppliers and customers.
  • Able to work independently and travel frequently.
  • Legal authorization to work in the U.S. is required.
Responsibilities
  • Quality activities in a manufacturing environment including quality systems improvement and documentation of quality requirements.
  • Use the tools of quality and other statistical methods to solve manufacturing problems.
  • Provide analysis and judgment to production regarding the acceptability of products for customer use.
  • Support new product introduction and investigation activities including review of PFMEA and initial control plans, including participation in APQP and NPI.
  • Review control plans and gauges for assembly and for improvements.
  • Direct Gauge R&R studies to assure effective gauge implementation and improvement.
  • Problem-solving analyses for customer and supplier defects, create countermeasure reports, and present as required.
  • Utilize 5Why, 8D, and other similar analysis methods to assure deep analysis and system-wide countermeasure implementation.
  • Participate with SQM/SGE on the supplier side in the completion of supplier corrective action reports.
  • Participate in the Internal Auditing Program.
  • Provide expertise in SPC concepts including process stability, capability, and reaction to 'statistically out of control' situations.
  • Assist in the preparation of PPAP documentation.
  • Coordinate the containment activity for controlling suspect product issues as a result of internal or external sources.
  • Participate in and assist in effective analysis and corrective measures for scrap and internal defects.
  • Travel is required to Customer locations to bring solutions and impact directly to the source while developing relationships to drive future business.

Continental creates technologies and services that support sustainable and connected mobility for people and goods. Its offerings span safety, efficiency, intelligence and affordability for vehicles, machines, traffic and transportation. The company operates worldwide and generated €41.4 billion in sales in 2023 with about 200,000 employees across 56 countries. Its goal is to enable safe, efficient and connected mobility for people and their goods.

Company Size

10,001+

Company Stage

IPO

Headquarters

Hanover, Germany

Founded

1871

Simplify Jobs

Simplify's Take

What believers are saying

  • Adjusted free cash flow surged 60.4% to €959 million in 2025.
  • Leverage ratio improved to 2.0 after net debt reduction.
  • Dividend increased to €2.70 per share for 4.8% yield.

What critics are saying

  • Sales drop to €17.3-€18.9B in 2026 from declining vehicle production.
  • ContiTech sales fell 5.2% organically in Q4 2025.
  • US tariffs exacerbate Americas sales volatility and FX losses.

What makes Continental unique

  • Tires segment delivered 2.4% organic growth despite market challenges.
  • Acquired EMT Púchov in April 2026 for in-house tire mold production.
  • Aumovio spin-off completed in 2025 streamlines Tires and ContiTech focus.

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Benefits

Performance Bonus

Company News

Yahoo Finance
Mar 4th, 2026
Continental AG posts $22.1B sales with 0.8% organic growth, targets $19.4B-$21.2B in 2026

Continental AG reported full-year 2025 sales of €19.7 billion with 0.8% organic growth, alongside adjusted EBIT of €2 billion and a 10.3% margin. The company proposed a dividend of €2.70 per share, representing a 4.8% yield. The tyre segment showed resilience with 2.4% organic growth and €3.6 billion in Q4 sales, achieving a 13.9% adjusted EBIT margin. However, ContiTech faced headwinds with a 5.2% organic decline in Q4 due to challenging automotive and industrial markets. Continental reduced net debt, improving its leverage ratio to approximately 2.0. For 2026, the company projects sales of €17.3 billion to €18.9 billion with an adjusted EBIT margin of 11% to 12.5%, whilst navigating anticipated declines in light vehicle production and challenging market conditions in the Americas.

Yahoo Finance
Mar 4th, 2026
Continental posts $186M net loss as sales fall, forecasts further decline in 2026

German automotive parts maker Continental reported a net loss of €165 million for fiscal 2025, compared with a profit of €1.168 billion the previous year. Sales declined to €19.676 billion from €20.077 billion. The company's earnings were impacted by €1.2 billion in non-cash special effects from the Aumovio spin-off and planned OESL sale. Adjusted operating result fell to €2.035 billion from €2.212 billion, whilst the adjusted EBIT margin decreased to 10.3% from 11%. Despite the loss, Continental will increase its dividend to €2.70 per share, up €0.20 from last year. For fiscal 2026, the company anticipates consolidated sales of €17.3 billion to €18.9 billion with an adjusted EBIT margin of 11% to 12.5%, citing continued market volatility.

MAJUNKE.com
May 7th, 2024
Continental Acquires EMT, Boosts Tire Tech

Continental has acquired Slovakian mold specialist EMT Púchov s.r.o, taking over all shares from majority shareholder Dynamic Design (Romania) in early April. The acquisition enhances Continental's internal technology portfolio, allowing it to independently produce tire molds for various applications. All 107 employees with specialized knowledge were retained. Grant Thornton's cross-border team from Germany and Slovakia conducted financial and tax due diligence. Continental reported a 2023 revenue of €41.4 billion.

Pandaily
Jul 28th, 2022
Intelligent Driving Software Firm Enjoy Move Completes B1 Financing - Pandaily

Enjoy Move, an intelligent driving high-performance computing software platform, announced on July 28 its completion of B1-round financing totaling nearly 100 million ($14.8 million).

Tech.eu
Feb 6th, 2022
Mobility and autonomous driving applications software maker Apex.ai raises $56.5 million

Munich-based Apex.ai has raised $56.5 million…

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