Account Manager

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. 

Independent contributor recognized as a Risk Control expert aligned with the Engineered Property line of business. A team player contributing to the success of the Engineered Property’s three segment verticals, Energy, Real Estate & Complex Property, through the delivery of risk control services. Works independently and within a team environment requiring specialist technical complexity and coordination.

Provides risk control expertise for high hazard complex risks by assessing risk and conveying the exposures and loss estimates to the underwriting team. Operates as the Risk Control single point of contact for Engineered Property on assigned accounts.

JOB DESCRIPTION:

Essential Duties & Responsibilities

Performs a combination of duties in accordance with departmental guidelines:

- Works with the Engineered Property team to conduct, review and/or direct the evaluation and assessment of high hazard complex risks. Applies Risk Control policies, guidelines, insurance laws and regulations, and drives the resolution of critical risk control matters.

- As a technical specialist, provides risk control perspective across an entire account portfolio. Utilizes corporate and location level details to build a broad account level view of exposures and controls.

- Perform physical risk surveys producing comprehensive risk assessment written reports complete with loss scenario estimates.

- Produces account level desktop risk reports, utilizing internal and external reports, publicly available information, and data evaluation tools, complete with loss scenario estimates.

- Collaborates with the line of business to develop portfolio & account strategies to positively impact loss ratios, new business goals and retention of accounts.

- Develops and maintains business relationships with both internal and external business partners, actively improving CNA’s brand in the Canadian market.

- Supports the line of business with technical expertise to ensure ongoing organizational learning, development, and advancement of the team’s skills & knowledge.

- Liaise effectively with Claims, providing technical guidance and loss mitigation strategies.

- Work effectively with an established Underwriting team in a fast-paced environment.

May perform additional duties as assigned.

In all responsibilities and interactions, all employees are expected to adopt and align with CNA’s Winning Behaviours to be inclusive, externally focused, accountable, collaborative, innovative, and continuously learning.

Skills, Knowledge & Abilities

- Senior level technical and business management acumen, and knowledge of insurance, risk management principles, practices and procedures.

- Demonstrated success as a risk control professional managing large, high hazard complex, and high profile accounts.

- In depth property risk assessment expertise including knowledge of fire protection and detection systems including applicable codes and standards, as well as demonstrated competency in fire behavior/fire science and plan review.

- Ability to assess natural hazard risk such as earth movement, convective storm, coastal wind & flood and develop & communicate appropriate mitigation strategies for account exposed locations.

- Ability to assess human element programs and building construction classifications. Knowledge of loss expectancy methodologies across various perils a plus.

- Knowledge of hazards associated with occupancies in various segments including power generation & utilities, renewable energy, mining, pulp and paper, industrial and commercial occupancies.

- Excellent communication, negotiation, decision making and presentation skills. Ability to effectively interact with all levels of internal and external business partners.

- Excellent analytical and problem solving skills, with the ability to prioritize and simultaneously manage multiple projects and external business partners.

- Resourceful in resolving unique and challenging business situations.

- Ability to achieve results, at the portfolio level, by taking a proactive long-term view of business unit goals and objectives.

- Knowledge of Microsoft Office Suite and other business-related software.

- The position requires travel with potential overnight stay to both urban & remote areas.

- Proficient time management skills and ability to prioritize various tasks.

Education & Experience

- Bachelor’s degree in engineering or science discipline preferred; Masters and/or professional engineering license considered an asset.

- Professional designation(s) including P.Eng, CFPS, FE/EIT, CRM preferred.

- A minimum of 5-8 years of experience years of risk control experience.

Our Total Rewards philosophy reflects our commitment to building a high-performing, inclusive culture where every team member is empowered to grow, contribute, and thrive. We value the unique strengths and perspectives each individual brings to our business, our clients, and our communities. The base salary range for this position is $100,000 to $140,000, complemented by a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional, and social wellbeing goals. Base salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. Please note that this posting is for an existing vacancy.

At CNA, we are committed to providing equal employment opportunities to all employees and applicants. It is our policy to provide equal employment opportunities to employees and applicants based on job-related qualifications and ability to perform a job. If you require an accommodation during the hiring process or upon hire, please inform Human Resources. If a selected applicant requests accommodation during the recruitment process, CNA will consult with the applicant in order to provide suitable accommodation that takes into account the applicant’s accessibility needs.