VISTA Member Experience Coordinator

Job Description

Deadline: Please submit all application materials by 11:59 p.m. ET on October 13, 2025.

Position Summary

The Serve Philadelphia VISTA Program places 30+ full-time AmeriCorps service members across 20+ City Departments for one year to address the root causes and impacts of poverty for Philadelphians. The VISTA Member Experience Coordinator will be responsible for onboarding and providing ongoing support to Serve Philadelphia VISTA Corps Members throughout their year-long service term. This critical role will ensure that VISTAs are supported in completing their term of service and are provided with the tools they need to succeed during and after service. They will work closely with the VISTA Sub-site Coordinator, Outreach & Recruitment Coordinator, and VISTA Program Director to ensure overall project success.

Essential Functions

The duties of the Serve Philadelphia VISTA Member Experience Coordinator include:

• Manage VISTA monthly reporting
• Compile and produce quarterly, annual and other reports to the federal grant funder
• Support Outreach & Recruitment Coordinator in the logistics of member enrollment
• Manage pre-service support and communication with incoming VISTA members once they are selected and enrolled
• Coordinate logistics for the VISTA member onboarding process including a week-long orientation for incoming VISTA members
• Plan and coordinate VISTA lifecycle experiences, including, but not limited to monthly professional development and team building workshops, retreats, trimester check-ins, Lightning Talks, and End of Service celebration.
• Support creation and operation of VISTA Committees, Affinity Groups and other community-enhancing initiatives
• Build and maintain relationships with internal and external trainers and workshop facilitators to support professional development for the VISTA Corps
• Develop and maintain a program to support member career pipelines and post-service opportunities
• Assist in the administration of the Serve Philadelphia VISTA Program
• Support program expansion through relationships, training and innovative tactics
• Act as a representative of Serve Philadelphia on the National Service Task Force
• Support the Serve Philadelphia VISTA team’s strategic efforts to increase the diversity of VISTA applicants and decrease barriers to service
• Onboard VISTA Leaders, may supervise at least 1 VISTA Leader
• Other duties as assigned

Competencies, Knowledge, Skills and Abilities

• Strong critical thinking and problem-solving skills
• Clear understanding of best practices in event planning, learning & development, and/or volunteer engagement/retention.
• Experience with instructional design, coaching/and or advising; Ability to empathize with, create solutions, and coach others towards meeting goals
• Track record of fruitful collaborative teamwork, as well as the ability to execute work independently
• Effective oral and written communication with diverse audiences
• Action oriented; an individual not afraid to roll up their sleeves and get into the details of the operation.
• Exceptional time management skills with capacity to work simultaneously on multiple tasks and projects and deliver on deadline.
• Excited about identifying opportunities to strengthen existing systems, creating and/or enhancing implementation strategies, taking calculated risks, and working with a team to implement action plans.
• Commitment to diversity, equity and inclusion values.
• Comfort working with data and digital systems.
• Excellent people-centered customer service skills
• Able to build new and steward existing collaborative relationships with stakeholders.

Qualifications

• At least 2-3 years of experience in program coordination
• AmeriCorps service experience is preferred, but not required