Director of Key Accounts

Who We Are:

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

What We Are Looking For:

The Director, Key Accounts will be the face of Bandwidth within our largest and most critical enterprise accounts. The primary focus will be to help achieve the defined long-term strategic goals while building winning net new opportunities, maintaining key customer relationships and, negotiating and closing complex business deals.

What You’ll Do:

• Drive strategic outbound efforts to enable net new business within Fortune 100 and similar organizations
• Close net new contracts with Fortune 100 organizations in the realm of $1MM+
• Grow complex and important relationships within these organizations to enable growth through additional revenue, deep cross-functional relationships, and product alignment. 
• Work to develop and grow the Enterprise sales segment of Bandwidth’s business.
• Develop a deep understanding of each customer’s business and the market they serve while maintaining up-to-date expert understanding of Bandwidths solutions and a general understanding of relevant competitor solutions. Be a subject matter expert and a sales engineers best friend. 
• Build and maintain strong relationships with multiple contacts at each account, using matrix selling to connect decision makers and c-level executives to relative roles within Bandwidth.
• Maintain existing business while working to mitigate competitive risks.
• Utilize value based selling techniques to upsell and cross sell Bandwidth’s products and services to increase overall revenue and maximize year over year account growth.
• Forecast account spending and growth within 2% threshold
• Proactively manage pipeline within Bandwidth’s CRM, updating opportunities and accurately forecasting in a timely fashion.
• Execute onsite QBRs with customers to continue to enable deeper connections. 
• Present account plans to senior leadership on an ongoing basis to provide insight into account strategy.
• Analyze customer feedback and work cross-functionally with internal groups to leverage resources for assigned accounts.

What You Need:

• Bachelor’s Degree in Business, Marketing/Sales, or relative work experience. 
• 12+ years of sales experience.
• 7+ years of outbound account executive experience
• 5+ years managing existing customers.
• History of meeting and exceeding sales quota at top performer levels (President’s Club, etc)
• A deep understanding of the complexities around products and technology integrations. 
• Knowledge of telecommunications technologies, particularly SIP voice and voice networking with a familiarity of SMS/text messaging being a plus.
• Understanding of the telecommunications industry, trends and competitive landscape.
• 5+ year of top outbound closing experience at Fortune 100 levels
• Ability to think creatively to win opportunities in new ways
• Extensive prospecting skills with a proven track record of identifying and closing large and complex opportunities. 
• Exceptional presentation skills with strong written, verbal, communication and interpersonal skills.
• Ability to think strategically, analyze and solve problems quickly.
• Attentive to details with strong organizational skills.

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.