Job Description

Job Title:

Automotive Operations Manager/Shop Foreman

Location:

16618 Old Statesville Rd, Huntersville, NC 28078

Job Overview:

The Operations Manager/Shop Foreman is responsible for service excellence, managing shop workflow efficiency and assisting technicians to maximize their weekly performance. This position works very closely with the Service Manager to oversee the quality of work on customer vehicles and maximizing shop efficiency.

We are looking for leader who is energetic, enjoys motivating their team to success and is dedicated to promoting a positive work environment. Our culture is highly protected so candidates must have a positive attitude and be able to raise others to higher levels of performance. The team members we are looking for must seek out solutions to tough problems with a strong passion for doing what’s right for our customers.

Responsibilities include, but are not limited to:

Work with the Service Manager to distribute work to technicians.
Manage and oversee individual technician workloads and overall workflow in the service area.
Oversee technician progress through internal training requirements and coach technicians to prepare for ASE and internal Christian Brothers certifications.
Train and mentor new technicians. This position will sign off on technician skills.
The position will oversee all vehicles coming through shop
Conduct quarterly technician performance touchpoints to establish and monitor the progress of career goals and employee performance.
Educate technicians to uphold brand and quality standards of troubleshooting customer concerns quickly and effectively.
Manage and maintain shop supplies and equipment.
Monitor bulk fluid levels.
Monitor shop efficiency through technician hours reports and ticket audit process.
Manage scan tool subscriptions.
Distribute shop housekeeping tasks among all technicians by promoting our high standards of safety, cleanliness, and organization.
Enforce safety regulations and protocols.
Work closely with the service department and effectively communicate customer concerns and assist with customer complaint resolution when necessary.
Follow and enforce all company policies and procedures as outlined in the current Employee Handbook
Ensure quality of work, attitude, and performance meets or exceeds guest satisfaction goals
Maintain a personal positive attitude and positive communications at all times
Open and close stores on a daily basis
Ensure all equipment is fully operational and in good working order.
Ensure technicians have the resources needed to do their job
Act in a professional manner suitable as to represent a quality organization with which you are employed, always and in every instance projecting the characteristics of honesty and integrity
Other duties may be assigned

Qualifications

Qualifications:

10+ years work experience in Automotive Industry
7+ years Supervisory or Management experience in the Automotive Industry
Must have experience in independent shop environment (non-corporate experience required)
Must be outgoing and enjoy working in team environments
Must be able to multitasker
Proficiency in Windows based computer software and automotive store applications
Experience in TekMetric software application preferred, but not required
Graduation from an industry recognized service training program preferred but not required
ASE Service Consultant certification or equivalent experience preferred
Aptitude for learning additional skills and processes.
Professional appearance and strong communication
A desire for long-term career development
Current driver’s licenses with clean driving history

Physical Requirements:

Being on your feet for the majority of the workday (standing, walking, etc.)
Occasionally lifting and carrying objects over 50 lbs.
Driving manual transmission vehicles
Keeping a brisk work pace in a high-volume environment
Using a keyboard and mouse several times daily
Using a standard handset phone several times daily

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.