Manager – Risk Management

At American Express, our culture is built on a 175-year history of innovation, values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Business Continuity Management (BCM) is essential in today’s environment. The ability to respond to disruption such as a natural disaster, infrastructure failure, or a pandemic underpins our commitment to deliver for our customers and protect our business. The BCM program addresses the recovery of key business operations in the event of an unplanned disruption. The program designs the methodology for risk assessments, Business Continuity Plans, and exercises, which are continuously updated based on lessons learned to strengthen resilience and preparedness. It also manages and coordinates crisis response efforts, working with multiple stakeholders across the enterprise to ensure alignment and timely decision-making.

This role is responsible for supporting the implementation and enhancement of the company’s enterprise BCM program and will support daily operations, coordinate policy and compliance efforts, and delivering subject matter expertise to business units to ensure execution of first-line responsibilities.

How will you make an impact in this role?

• Provide project management leadership and support for program enhancement initiatives.
• Support the development, coordination, and implementation of American Express’s enterprise BCM program, including policy, regulatory compliance, third-party risk management, reporting, training, and exercises.
• Deliver business continuity subject matter expertise and guidance to assigned business units to drive engagement and ensure execution of first-line responsibilities within the BCM program.
• Support engagement with business disruption risk teams and key stakeholders such as Third-Party Lifecycle Management, Technology Resilience, Global Security, Facilities, etc.
• Lead and support crisis response teams during incidents, ensuring coordinated, timely, and effective decision-making.
• Drive crisis preparedness by developing and maintaining response protocols.
• Design, plan, and conduct tabletop exercises with senior management to test organizational readiness and enhance cross-functional response capabilities.
• Partner with stakeholders to identify gaps in crisis response strategies and recommend improvements.
• Support quality assurance activities by monitoring adherence to policies, procedures, and regulatory requirements.
• Contribute to internal and external audits and regulatory examinations, including evidence gathering, reporting, and remediation activities.
• Report on business disruption metrics, including analysis, trends, and key risk indicators.

Minimum Qualifications:

• Three to five plus years of prior experience in enterprise program management, operational risk management, business continuity, or audit within the financial services industries.
• Strong project management skills and expertise.
• Solid conceptual thinking and risk mindset with ability to understand process and/or operations management.
• Problem solver and agile decision-maker with solid analytical skills.
• Strong written communication and presentation skills (e.g. appropriate messaging for multiple levels/audiences).
• Experience with troubleshooting issues and developing remediation plans, with clear stakeholder notifications.
• An ability to build relationships and effectively mobilize cross-functional teams.
• Proficiency in reporting with advanced Excel skills to analyze, interpret, and present data effectively.
• Excellent collaboration, communication. and presentation skills with ability to interact and influence leaders across all levels and teams in a matrixed organization.
• Proven ability to work autonomously and effectively prioritize amid shifting focus, multiple demands, ambiguity, and rapid change.
• Solid conceptual thinking and risk mindset with ability to understand process and/or operations management.
• Ability to plan and drive change through cross-organizational efforts.
• Ability to deliver high quality, actionable feedback to management.

Preferred Qualifications:

• MBA or advanced degree.
• Background in Business Continuity Management or related risk management program role.
• Experience in Banking industry

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.