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Enterprise Launch Manager
Confirmed live in the last 24 hours
Austin, TX, USA
Experience Level
  • Own implementation success from project kickoff to go-live, leveraging strong project management skills and deep product knowledge
  • Build and execute detailed project plans, own project activities, work with other team members to execute on project deliverables to ensure on time, high quality deployments
  • Identify and drive efficiency in the onboarding process by developing best practices and process improvements on an ongoing basis, and create and maintain process documentation / work instructions
  • Partner with Customer Success as a customer-facing consultant to drive complex, multi-stakeholder global implementations across industries to understand the customers' business and technical needs related to the implementation and adoption of our platform
  • Lead the discovery process for qualifying and creating a solution that solves customers objectives to integrate product features into existing workflows
  • Assist customers in navigating the technical aspects of the onboarding process and identifying when to best utilize the Technical Resource Manager
  • Understand and document customer pain points, advocate for them internally to influence product changes
  • Assist customers to quickly identify potential issues and escalate them appropriately to ensure the best possible experience during the onboarding period
  • 4+ years in project and account management or implementations where you have had to advise clients, build strategic relationships, implement and onboard complex customers, and run multiple efficient projects at once
  • Experience implementing or administering expense programs and/or corporate card programs
  • Experience with month-end close experience, preferably with cloud based ERPs (e.g. NetSuite, Sage Intacct, Quickbooks Online)
  • You are a hyper-effective person who can dig into the weeds, pull up to connect back to strategy, and generally “gets stuff done.”
  • Understanding the unique business requirements of customers within multiple industries and translating/presenting those needs into a compelling vision and roadmap for our customers
  • Solid oral, written, presentation and interpersonal communication and relationship skills
  • Proven time management skills in a dynamic team environment
  • Ability to work as part of a team to solve problems in dynamic, energizing environments
  • Inquisitive, practical and passionate about technology and sharing knowledge
  • Likes to be the first to know something and to understand why and how things happen
  • Good at explaining ideas and finding ways to keep people's attention
  • Willing and able to travel to visit customers and prospects
  • CPA Preferred
  • Serve as a company and implementation subject matter expert
  • Act as a trusted advisor for customers, guiding them through the implementation ensuring they leverage and apply the companies best practices
  • Develop and optimize enterprise training programs including written and video collateral
  • Identify and work with sales on pre-engagement opportunities and RFP's
  • Collaborate with Sales, Product, Operations, Travel Experience/Support, Consulting & Supply, and Customer Success in order to meet existing, new, and future customer needs
  • Create, maintain and communicate plans and progress to PM
  • Develop tailored training programs including hosting remote or on site training, creating training materials and standard operating procedures
  • Provide an excellent customer experience through high-quality communication and interactions
  • Act as the key Project Manager ensuring accurate completion of numerous implementation tasks
  • Identify areas for improvement in the customer experience, both in our product and processes
  • Advocate for customer needs and issues cross-departmentally
Trip Actions

1,001-5,000 employees

Travel & expense management solution
  • Flexible vacation
  • Healthcare: medical, dental, & visiion for you and your family
  • Commuter benefits
  • Parental leave
  • Health & wellness stipend
  • Pet friendly
  • 401k
  • IATAN: travel related discounts
  • Connectivity Allowance
  • Learning & development allowance
Company Core Values
  • Focus on Users
  • Tech-Forward Solutions
  • Lead with Context
  • Communicate with Candor
  • Raise the Bar
  • One Diverse Team