Customer Success Specialist
Financial Services
Confirmed live in the last 24 hours
AlphaSense

1,001-5,000 employees

AI-based market intelligence and search platform
Company Overview
AlphaSense stands out as a leading market intelligence and search platform, leveraging AI-based technology to deliver comprehensive insights from a vast array of public and private content, aiding professionals in making informed business decisions. The company's commitment to customer service is evident in their prompt response times, offering assistance within 20 minutes to set up trials. With a global presence and a team of over 1,000 employees, AlphaSense's competitive advantage lies in its ability to provide a single, searchable platform for tracking companies, topics, and industries, enabling users to keep pace with the dynamic market.
AI & Machine Learning
Data & Analytics
Financial Services

Company Stage

Series E

Total Funding

$770M

Founded

2011

Headquarters

New York, New York

Growth & Insights
Headcount

6 month growth

13%

1 year growth

43%

2 year growth

87%
Locations
London, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
CategoriesNew
Sales & Account Management
Customer Success & Support
Requirements
  • High aptitude and willingness to learn
  • Ability to distill and explain complex issues in simple terms
  • Superior ability to develop rapport with new people
  • Effective time management and task prioritization
  • Interest to work autonomously and for a small fast-growing company
Responsibilities
  • Provide training, customizations, and product consultations to users
  • Assist sales in product pitches and demos
  • Field support calls, emails, and chats, resolving as much as possible
  • Identify and package content for distribution by sales and account management
  • Field feedback and identify product opportunities, and relay that information across the organization
Desired Qualifications
  • Energetic and creative individual with natural curiosity
  • Positive and proactive personality
  • Ability to learn quickly and adapt
  • Consultative and confident client facing professional