YOU ARE:

• Excited about designing the connected world and want to join a team of ambitious, like-minded technologists
• Passionate about the intersection of design and technology and strive to explore new meaningful interactions between the physical and digital worlds
• Autonomous, detail-oriented, quality-focused and a vocal participant in any group endeavor
• Committed to high impact, strategic, design- and data-driven innovation, and to making a meaningful and measurable contribution to the organizations in which you work
• Someone who strives in fast-paced, collaborative environments and are able to quickly switch gears between client work, internal initiatives, and supporting your peers

WHAT YOU’LL DO:

• As our Client Services Director, you’ll be the driving force behind client satisfaction. We need a proactive, strategic thinker who can bring valuable insights to our projects and cultivate existing accounts for sustained growth.
• Client Delight: Overachieve on client satisfaction by telling an impactful story to our clients about how our work is helping them meet and exceed their goals. Communicate the success of our engagements with the goal of turning all client into TribalScale evangelists.
• Account Farming: Cultivate existing accounts, identifying opportunities for upsells, cross-sells, and long-term partnerships.
• Stakeholder Engagement: Build and maintain strong relationships with key stakeholders, ensuring clear communication and understanding of client needs.
• Project Insight: Bring fresh insights to projects, representing the client voice, thereby contributing to the continuous improvement of our solutions and processes.

WHAT YOU’LL NEED:

• At least 8 years experience in client services or account management within the software services industry or advertising industry. 
• Hunger for success and a passion for overachieving on client expectations
• Strong strategic thinking and problem-solving skills
• Understanding of software design and development processes
• Strong relationship builder and problem solver with solid communication skills (both written and verbal)

WHAT WE’D ALSO LOVE TO SEE:

• An understanding of generative AI’s impact on the world of today and tomorrow
• Experience as an entrepreneur, particularly in the SaaS world; we love people who’ve started their own ventures, big or small
• Savvy with quantitative analysis and a working knowledge of statistics
• Early adopter of new technology and gadgets