Client Services Manager
Confirmed live in the last 24 hours
TribalScale

51-200 employees

Digital product development and business transformation firm
Company Overview
TribalScale stands out as a comprehensive digital transformation partner, offering end-to-end services from strategy formulation to design, development, and quality assurance. The company's proficiency across various platforms, including cloud-native applications, web, mobile, and in-vehicle voice apps, positions it as a versatile solution provider. Its commitment to Agile practices and a collaborative culture fosters an environment that encourages skill-sharing and continuous learning, making it an attractive workplace for those seeking professional growth in the digital realm.
Consulting

Company Stage

N/A

Total Funding

N/A

Founded

2015

Headquarters

Markham, Canada

Growth & Insights
Headcount

6 month growth

-13%

1 year growth

-25%

2 year growth

-25%
Locations
Toronto, ON, Canada
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
CategoriesNew
Customer Success & Support
Requirements
  • At least 8 years experience in client services or account management within the software services industry or advertising industry
  • Strong strategic thinking and problem-solving skills
  • Understanding of software design and development processes
  • Strong relationship builder and problem solver with solid communication skills (both written and verbal)
Responsibilities
  • Overachieve on client satisfaction by telling an impactful story to our clients about how our work is helping them meet and exceed their goals
  • Cultivate existing accounts, identifying opportunities for upsells, cross-sells, and long-term partnerships
  • Build and maintain strong relationships with key stakeholders, ensuring clear communication and understanding of client needs
  • Bring fresh insights to projects, representing the client voice, thereby contributing to the continuous improvement of our solutions and processes
Desired Qualifications
  • An understanding of generative AI’s impact on the world of today and tomorrow
  • Experience as an entrepreneur, particularly in the SaaS world
  • Savvy with quantitative analysis and a working knowledge of statistics
  • Early adopter of new technology and gadgets