Full-Time
Mid-Market Clinical Account Manager
Posted on 8/22/2025
Parachute Health
201-500 employees
Digital platform for DME ordering
Compensation Overview
$58.5k - $70k/yr
No H1B Sponsorship
New York, NY, USA
Remote
 Sales & Account Management |
|---|
- Bachelor’s degree or equivalent experience in account management, customer success, or sales.
- 2-3 years of experience in account management, customer success, or a related field. Healthcare tech experience preferred. Experience managing a portfolio of accounts with measurable growth in usage and revenue.
- Strong communication and organizational skills. Success in this role requires a foundational understanding of EHR platforms, integrations, and healthcare workflows to effectively guide clients in adopting and utilizing the Parachute platform as a key part of their operational processes.
- Familiarity with SaaS platforms or healthcare industry experience is a plus.
- Familiarity with CRM tools like Gainsight and HubSpot, with the ability to analyze customer data, identify trends, and develop strategic account plans.
- Ability to travel up to 30% of the time.
- Collaborate with the implementation and sales teams to onboard accounts, sign up and train new users, and drive complete adoption of the Parachute platform throughout the organization.
- Ability to execute strategic account plans to deepen engagement within large potential facility customers, including identifying upsell opportunities and enhancing platform adoption.
- Proactively address client needs by managing account configuration, troubleshooting integration issues, providing additional training, and resolving platform-related questions.
- Collaborate closely with integration and support teams to resolve technical challenges efficiently.
- Gather and relay client feedback to product and design teams, contributing to platform enhancements and ensuring continuous improvement aligned with client needs.
- Analyze usage trends and client workflows to identify opportunities for increased engagement and expanded adoption of Parachute.
- Collaborate with clients to develop tailored strategies for optimizing their DME workflows, addressing pain points, and introducing best practices.
- Leverage data insights to propose actionable solutions, ensuring clients maximize the platform’s value while driving higher utilization and client satisfaction.
- Provide clients with usage data to demonstrate value and inform decision-making.
- Define and track key performance indicators (KPIs) to measure account health and success.
- Analyze account performance data and provide regular reports to management and stakeholders.
- Conduct quarterly business reviews to showcase value through data-driven insights and metrics.
- Passionate about building strong relationships and delivering exceptional service.
- Able to manage multiple accounts and competing priorities effectively.
- Skilled at identifying issues and proposing actionable solutions.
- Confident in delivering training, addressing client needs, and providing clear updates to stakeholders.
- Excels at quickly adapting to new tools and processes.
Parachute Health offers a digital platform that streamlines the ordering of Durable Medical Equipment (DME) by connecting providers, suppliers, and patients. The platform supports electronic prior authorization, data analytics, and integration with internal systems, and is accessed through a subscription and service fee model. By reducing order times, speeding collections, and improving audit performance, it increases efficiency and transparency across the DME supply chain. Its goal is to improve patient outcomes and operational efficiency for hospitals, health plans, and care facilities while helping clients grow market share and profitability.
Company Size
201-500
Company Stage
Early VC
Total Funding
$15.4M
Headquarters
New York City, New York
Founded
2015
Simplify's Take
What believers are saying
- Nymbl integration on April 14, 2026, automates order intake, boosting adoption.
- Integrated prior auth launched June 17, 2024, cuts admin costs for providers.
- Renewals achieve 72% sign rate in 38 minutes median, accelerating revenue.
What critics are saying
- Nymbl commoditizes platform, diverting O&P/CRT revenue in 6-12 months.
- Brightree enables ResMed proprietary ePrescribing, displacing Parachute in 18-24 months.
- CMS FHIR mandates let Epic/Cerner bypass network, eroding dominance in 12-24 months.
What makes Parachute Health unique
- Parachute Health leads DME ePrescribing with 98% clean order rate and 2-5 minute submissions.
- AI Intake unifies fax and digital orders, processing 10x faster for HME suppliers.
- Largest network connects 370,000 clinicians across 3,000 suppliers in all 50 states.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
Remote Work Options
Company Equity
Performance Bonus
Flexible Work Hours
Paid Holidays
Phone/Internet Stipend
Home Office Stipend
Professional Development Budget
Growth & Insights and Company News
6 month growth
↓ -5%1 year growth
↓ -5%2 year growth
↓ -3%Parachute Health has announced a new digital authorisation workflow designed to streamline collaboration between home medical equipment (HME) providers and health plans. The platform integrates authorisation submission, status tracking and communication into a single system, reducing administrative burden for HME providers. The initiative addresses challenges created by fragmented manual processes, including multiple portals, documentation gaps and delayed payments. HME providers can now submit authorisation requests digitally, track real-time updates and link authorisations to original orders within Parachute's existing order management platform. The solution builds on Parachute's ePrescribing and AI Intake capabilities. CEO David Gelbard said the platform extends the same principles that previously helped providers receive faster payments through clean, structured orders. The company serves as a technology platform connecting HME providers and health plans whilst they maintain their own network relationships.
NEW YORK, Oct. 15, 2024 /PRNewswire/ - Parachute Health, the platform empowering clinicians with simple DME/HME ordering, is announcing its powerful AI Intake solution to enhance business operations for DME/HME suppliers and to improve patient care.
EnsoData has partnered with Parachute Health, an ePrescribing platform for digital durable medical equipment (DME) orders, to connect sleep disorder diagnosis to therapy prescription, which will improve access for patients and physicians, the company announced recently.
Newly Embedded Prior Authorizations in the Parachute Platform Reduce Costs and Streamlines Administration for Health Plans, DME/HME Providers, and CliniciansNEW YORK, June 17, 2024 /PRNewswire/ -- Parachute Health, the platform empowering simple DME and HME ordering, announces the launch of its groundbreaking collaboration with two of the largest healthcare companies to revolutionize DME ePrescribing and now prior authorization while reducing costs for health plans, DME providers and clinicians. Through the new platform functionality, Parachute Health now uniquely streamlines the prior authorization process to reduce friction at the point of care and improve patient outcomes.This collaboration solves the prior authorization burden that has long plagued clinicians and DME providers alike and resulted in significant delays, provider burnout, and patient dissatisfaction. The new integrated solution eliminates this pain point by embedding prior authorization workflows directly into the prescribing process. This liberates providers from an arduous back-and-forth authorization process, allowing them to focus on delivering exceptional patient care."Growing up in a healthcare family, watching my sister as a doctor, mom as a nurse, and family's pharmacy, I witnessed firsthand how time-intensive and opaque the process was to obtain an authorization. I am excited to be streamlining the ordering and authorization process by partnering with payors and building the necessary cost-controls to eliminate the current administrative burden that all stakeholders face," said David Gelbard, CEO and Founder of Parachute Health. "As Parachute continues to scale our revolutionary open e-prescribing platform nationally, it is exciting that we are now able to embed prior authorizations into the point-of-care ordering process
PRINCETON, N.J., Sept. 19, 2023 /PRNewswire/ -- Parachute Health, a leading provider of ePrescribing software for durable medical equipment (DME), welcomed Rob Boeye as Commercial Leader - HME. Boeye joins Parachute Health with over 25 years of experience working with home medical equipment (HME) providers to drive product innovations and digital transformation. He most recently served as Executive Vice President at Brightree, where he led initiatives to help providers improve business performance through workflow automation and analytics."We are thrilled to welcome Rob to the Parachute Health team. His depth of expertise in the HME industry and passion for helping providers succeed will be invaluable as we continue enhancing our platform to meet the evolving needs of our customers," said Catie Moser, SVP Client Success at Parachute Health."It's clear that the team at Parachute Health truly understands the pain points HME providers face in managing workflow for their referral sources and patients. I'm excited to leverage my experience to help shape solutions that tangibly improve HME provider workflows and simplify the clinician experience ordering products for their patients," said Rob Boeye